Digital Product Management, Chapter Domain Lead

Bring us your passion for digital or data analytics, and we’ll put you to work on exciting initiatives that answer the challenge: "How can we do that better?” Working with a dedicated team of energetic, forward-thinking innovators, you’ll stretch your imagination and sharpen your skills on the leading-edge projects that are keeping Sun Life Financial ahead of the curve. You want more than a job; you want a career - a career with a company that encourages learning and personal growth. You want to be “one of the best”.

Job Description:

The Chapter Domain Lead will play a pivotal role in nurturing and enhancing the capabilities of the Digital Product Management team at Sun Life. As a leader within a scaled agile environment, the Chapter Domain Lead will report to the Chapter Lead and will be responsible for managing a subset of the product management team serving in Product Owner and Product Analyst roles working in common domains. In addition to resource management, you will be responsible for fostering role clarity, career growth, skill development, and continuous improvement to help elevate your team’s performance with consistent practice and ways of working. The ideal candidate is a group product manager, experienced in product ownership, who manages practicing POs, who is experienced in, motivated by, and passionate about developing people to be their best.

Key Responsibilities

• Directly manage, mentor, and develop individual contributor Product Owners and Product Analysts to improve in their roles and advance in their craft and careers
• Recruitment, interviewing, hiring, and onboarding team members to your domain
• Conduct regular performance reviews and provide ongoing coaching to direct reports to ensure goals are understood and are being met
• Help team members to create career development plans, identify training and development needs, and seek to provide them with experience and exposure to learning and growth opportunities
• Address any performance issues promptly and ensure team members needing help are provided guidance and support to improve or transition if needed
• Create a culture of continuous feedback and accountability to foster employee engagement, retention, and overall team success
• Advise chapter leadership and stakeholders on resourcing decisions for deployment of chapter members to agile squads as organizational and investment priorities evolve
• Assist the Chapter Lead with developing and implementing a comprehensive career development and progression framework for product management professionals, encompassing skills assessment, role definitions, training programs, mentorship opportunities, and career pathing
• Collaborate with chapter leadership to identify talent gaps and succession planning strategies
• Develop, lead, and facilitate training sessions, workshops, and coaching sessions to enhance technical, leadership, and soft skills of chapter members
• Partner with cross-functional teams, including Agile Coaches, Agile Delivery, Experience Design and Engineering, to promote a culture of collaboration, open communication, innovation, and continuous learning
• Lead initiatives to improve and create consistency of practice with product management processes and key ceremonies, systems analysis, tools, and methodologies in the context of a scaled agile environment

Qualifications

• 6+ years in product management/ownership, with at least 2 years in a leadership or managerial role
• BS degree in business administration, computer science, engineering, a related field or equivalent experience
• Experienced in ongoing performance management, coaching, and employee development
• Strong understanding of agile principles, frameworks, and methodologies, such as SAFe, Scrum, or Kanban
• Exceptional communication, interpersonal, and coaching skills, with the ability to inspire and motivate individuals at all levels of the organization
• Demonstrated ability to collaborate with cross-functional teams and drive organization change initiatives in a fast-paced environment
• Certifications such as SAFe Program Consultant (SPC), Certified Scrum Product Owner (CPSO), or Certified Product Manager (CPM) are a plus
• Group insurance or benefits technology experience is a plus

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!  
  
Life is brighter when you work at Sun Life  
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Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more  
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Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account   
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A flexible work environment with a friendly, caring, collaborative and inclusive culture   
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Great Place to Work® Certified in Canada and the U.S.   
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Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running  
   
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  
   
If you are a California resident, the salary range for this position is:  
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Southern California region: $131,100 - $196,700 annually 
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Central California region: $138,200 -$207,300 annually 
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Northern California region: $147,800 - $221,700 annually 
  
If you are a Minnesota, Colorado or Nevada resident, the salary range for this position is $125,200 - $187,800 annually 
 
If you are an Illinois, Connecticut or Maryland resident, the salary range for this position is $131,100 - $196,700 annually 
 
If you are Washington, Washington D.C., and Rhode Island resident, the salary range for this position is $131,100 - $196,700 annually 
  
If you are a New York resident, the salary range for this position is $147,800 - $221,700 annually 
   
We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.  
  
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.  

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.