Senior Program Manager- Program Management/Communications

Job Summary:

Aptive is seeking a Senior Program Manager to support the U.S. Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Electronic Health Record Modernization (EHRM) effort. In this position, you will be responsible for management of a large task area, with responsibilities including direct supervision of staff, oversight of workstream leads (project managers), resource allocation, risk management, and client relationship management.  In this role you will oversee day-to-day management as required by our customer and will be responsible for ensuring all work performed and deliverables submitted meet their requirement for content, quality and timeliness.

This position requires strong customer interaction skills, proactivity, strategic thinking, and a demonstrated ability to work with various, senior level stakeholders across multiple tasks and projects in a fast-paced, high-visibility environment.

• Manage and direct a portfolio of projects, working closely with project managers to ensure successful client delivery, contractual compliance and contract stability.
• Facilitate meetings with clients to solicit feedback, document performance, identify focus areas for enhancement or improvement, and define support needs.
• Conduct quality assurance monitoring and deliverable reviews to help ensure conformance to defined project requirements and maintain team accountability.
• Coordinate with project managers, deputy contract project manager, senior Aptive leadership, and corporate operations teams (e.g., finance and project controls, recruiting) to facilitate delivery.
• Build and foster relationships with federal partners and internal team members.
• Remain up to date on industry trends and innovative ways to deliver solutions.
• Develop and maintain work plans, task trackers, work breakdown structures, executive briefings, standard operating procedures and other project management/delivery artifacts.
• Contribute to regular reporting on completed and planned work.
• Evaluate team utilization and assign tasks among team members.

• 10+ years of experience with federal government program and project management 
• Bachelor’s degree 
• SAFe, PMP or similar certification 
• Experience delivering complex projects using Agile methodology
• Experience supporting large healthcare or government agencies or organizations 
• Experience managing and directing large, multidisciplinary programs with various workstreams/projects
• Experience managing a Program Management Office (PMO)
• Experience with risk, staffing/resource, financial, schedule, and stakeholder management
• Ability to productively collaborate with a wide range of personality types while meeting assignment demands
• Experience developing and implementing processes for deliverable quality control
• Confidence and poise to work closely with and provide strategic recommendations to senior executives
• Exceptional verbal and written communication skills 

• Master’s degree in business, healthcare administration, or related field  
• Understanding of VA contracting processes 

EHRM is a major executive program office in the Office of Health Informatics (OHI). This office reports to the Chief Informatics Officer (CIO) for VHA and supports a high reliability, learning health organization. Its mission is to improve the Veterans experience and provide health care staff with information and solutions for better decision workflows. OHI directs the coordinating efforts of the VHA EHRM Decision Support Team, facilitates the work of the VHA EHRM Interdisciplinary Decision-Making Group, and integrates the work of the VHA EHRM National Councils into VHA’s overall coordinated execution of EHRM efforts.

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We’re advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.