Director, Customer Analytics

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell Fusion®, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

As the Director of Customer Insights at CMT, you will lead our analytics and insights function focused on helping our customers and internal stakeholders understand performance of their programs.  . Your role is crucial in harnessing the power of data to drive strategic decisions, enhance product offerings, and deliver exceptional value to our clients and partners. You will be responsible for overseeing a team of data analysts to extract meaningful insights from vast datasets, enabling data-driven decision-making across the organization.

CMT is looking for a collaborative, customer-committed, and creative Analytics Leader who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Use independent judgment and discretion to develop and execute the company’s analytics strategy related to customers programs
• Lead and grow a team of data professionals, fostering a culture of excellence and innovation
• Drive the development of analytical tools and processes to improve data quality, analysis, forecasting and reporting capabilities
• Collaborate with cross-functional teams to integrate analytics into product development, marketing strategies, and customer solutions
• Identify and build customer facing analytics product offering 
• Communicate complex data insights to stakeholders at all levels of the organization in a clear and actionable manner
• Stay abreast of industry trends and emerging technologies in analytics and telematics, ensuring CMT remains a market leader
• Complete any additional tasks as they arise

Qualifications:

• Advanced degree in Data Science, Statistics, Computer Science, or a related field
• 7+ years of experience in data analytics, with a proven track record in a leadership role
• 5+ years of management responsibility
• Strong technical expertise in mobile app analytics, analytics tools and methodologies, including machine learning, predictive modeling, big data technologies and data visualization
• Exceptional leadership and team-building skills, with the ability to inspire and mentor
• Excellent communication and interpersonal skills, with a knack for translating complex data into actionable insights
• Experience in the telematics or related industry is highly desirable

Compensation and Benefits:

• Fair and competitive salary based on skills and experience, and annual performance bonus
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
• Unlimited Paid Time Off including vacation, sick days & public holidays
• Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• Extensive wellness, education and employee assistance programs
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. 

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. 

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. “CMT is headquartered in Cambridge, MA. “To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.”