Customer Success Manager, US at CybelAngel

Who are we?

At CybelAngel, we see beyond perimeters to protect businesses from the most critical digital threats. Our 180+ team members around the world provide cybersecurity solutions to Fortune 500 Global companies. Our advanced software, and our expert cyber analyst team, detect and resolve critical threats, long before they fall into the hands of cyber criminals.

It’s only the beginning. At CybelAngel, our capabilities expand every day to cover new risks and new possibilities. Beyond perimeters. Join us!

With offices in Boston, Paris, and London, CybelAngel’s global footprint allows for a thriving hybrid and remote work environment. We are proud of our culture of ambition and high commitment to ethics.

Our values:

• Be Curious

• Be Bold
• Stronger Together

Your mission:

You will be the point person, post sale of the customer lifecycle, for all things CybelAngel; for the accounts you cover. You will work closely with a cybersecurity analyst to drive adoption and satisfaction of CybelAngel products and services by focusing on customers business outcomes in the cybersecurity industry. You will report to the Vice President of Customer Success.

Your primary objectives will include the following:

• Managing a number of enterprise customers through all phases of the customer lifecycle including renewals.
• Proactively building trusted relationships with your assigned customers to identify upsell and cross-sell opportunities while mitigating churn.
• Represent the customer to all organizations internally working cross functionally to achieve customer’s desired outcomes.
• Partner with teams such as: Sales, Analysts, Product and Engineering to convey customer feedback, identify challenges, and develop appropriate solutions.
• Deliver executive business reviews facilitating roadmap discussions and value of solution set.
• Acquire and maintain an in-depth and technical knowledge base of our products, tools, and processes.
• Builds and elevates strategic relationships with CISOs and other key security leaders within the account
• Assist CybelAngel marketing by encouraging customers to appear in CybelAngels related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences

Requirements

Who are you?

• 2 years experience in a Customer Success or Customer Relationship Management role with large enterprise accounts (preferably in SaaS) in a cross functional environment
• English & Spanish fluent (you will be working closely with Spanish-speaking clients)
• Demonstrated ability to work with C-level executives/decision makers

• Your history includes a proven track record of upsell, cross sell, renewals and account management of exceeding retention goals and uncovering new expansion opportunities.
• You pride yourself with strong Interpersonal skills and an ability to work in a fast paced environment.
• You have excellent communication skills, attention to detail and multi-tasking skills.

Benefits

How we’ll take care of you:

📆 Start date : December 2024💰 Salary range: 90K$ - 95K$ based on your level of seniority and competencies you will demonstrate during the hiring process
🏦 20% bonus, based on company and individual performances
⭐️ Competitive Benefits Package (health, dental, vision, disability and life)
🌴 PTO (20 days per year) & Holidays (11 per year in the US + 2 floating days)
🖥️ Remote budget to get properly settled at home
📍 Remote options from everywhere in the US
✈️ Travel all around the USA to meet clients and to France on a regular basis

90% of our People recommend CybelAngel

92% are happy with the work life balance at CybelAngel

Your hiring journey with us :

• 30’ call with Romain, Recruiter, to discuss about expectations from both ends.
• 30' call with your future manager Emilie, US Customer Success Team Lead, to discuss context and projects and to evaluate mission fit.
• 90' Business case with members of the CSM team (Grégoire, Emilie, Ramiro and Ryan) to assess your technical expertise against past achievements.
• 15’ call with Camille, Chief Product Officer.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. CybelAngel also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neuro-diversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.