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Technical Support Specialist (m/f/d)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Bulgaria

Offer summary

Qualifications:

Experience in technical support, Strong understanding of 3D visualization software, Proficient in communication skills, Ability to work in a hybrid environment, Must have work/residence permit for Sofia.

Key responsabilities:

  • Provide first/second level customer support
  • Collaborate with 3D support and development teams
  • Offer installation help and render farm setup
  • Test new releases before deployment
  • Assist with licensing and forum inquiries
Enscape | Part of Chaos logo
Enscape | Part of Chaos Scaleup https://enscape3d.com/
51 - 200 Employees
About Enscape | Part of Chaos
Enscape, now part of Chaos, empowers architects and designers to create beautiful visualizations and immersive experiences. With just one click, users can create high-quality real-time 3D renderings and virtual reality scenes from today’s most popular modeling and BIM software. With its fast-rendering times and ease of use, Enscape has made architectural visualization accessible. Available in English, German, Spanish, French, Italian, Portuguese, Chinese, and Japanese, it is a valuable tool for everyday workflows. Enscape is used by renowned architecture firms in over 150 countries to improve their design process. For more information, visit www.enscape3d.com. Imprint: https://enscape3d.com/imprint/ Data Privacy: https://enscape3d.com/privacy/
See more Enscape | Part of Chaos offers

Job description

Chaos is the world’s largest 3D visualization software company, and for over 20 years has empowered artists, designers, and architects to visualize anything they can imagine. Chaos offers intuitive and powerful workflows for creatives across the entire design spectrum, including architecture, engineering, construction, product design, manufacturing, and media and entertainment. Research and development at Chaos is leading the way towards a truly comprehensive end-to-end visualization ecosystem to meet the evolving needs of existing and new customers. In 2022 Chaos merged with Enscape and acquired Cylindo. For more information, visit chaos.com, enscape3d.com, and cylindo.com.

Technical Support Specialist

***This position is based in Sofia, Bulgaria with hybrid working options. Applicants must have a work/residence permit for the respective location.***

Main Responsibilities


Responsible for providing first/second level support to all Chaos customers. Works closely with the 3d support and development teams. 


  • Offer technical support to clients and give feedback to our development teams

  • Provide testing support of our new releases

  • Offer detailed installation help and render farm setup for clients in need

  • Provide forum support for licensing/installation issues

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Test ManagementTechnical SupportAdvanced InstallerUser Feedback

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Collaboration
  • Customer Service
Are you interested?

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