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Technical Support L1 Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Egypt

Offer summary

Qualifications:

Bachelor degree, Minimum 3-6 months experience in IT or Telecommunication Contact Center, basic Linux/Windows Servers knowledge.

Key responsabilities:

  • Respond to support requests via phone, chat, tickets
  • Troubleshoot web hosting systems, monitor alerts, escalate issues as needed
  • Recommend products/services based on customer needs, document actions taken, assist with orders/refunds/exchanges
  • Identify system efficiencies and be first-line support for troubleshooting outages
TIS (Tech for Integrated Services) logo
TIS (Tech for Integrated Services) https://www.tis-hub.com
11 - 50 Employees
About TIS (Tech for Integrated Services)
TIS is an Exa Information Technology company, founded in 2020 as a #Technical #Employment Solutions Provider. Serving SMEs and Startups in MENA and GCC Markets, and specialized in #IT #Talents #Recruitment and #Offshoring services that cover most of IT disciplines. The Vision: ************ Being a trusted and supportive employment partner for SMEs and startups in MENA and GCC regions during their success journey. The Mission: ************** Optimally utilize our technical experience in building successful teams of emerging markets companies for various industries, such as eCommerce, Fintech, Health-tech, Edu-tech, CyberSecurity and other fields.
See more TIS (Tech for Integrated Services) offers

Job description

TIS is hiring Technical Support L1 Specialist for one of our sister companies located in Cairo and working and specialized in the industry of Managed IT Solution and Managed Web-Hosting Services.
Exahost Company seeking talented and highly motivated individuals to interface with a wide array of enterprise-grade cloud and web hosting solution, as well as a dynamic, service-provider, network infrastructure.

This is an Office Based Job - Location: Misr ElGdeda, Cairo, Egypt.

Responsibilities
​
  • Responds to support requests, collects detailed information regarding the issue, and resolves it based on established support database to our customers via telephone, live chat, and tickets.
  • Troubleshoot issues in support of production web hosting systems within SLA/escalation guidelines.
  • Proactively monitor environments and respond to alerts of system and application issues.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Accurately documenting all actions taken is key to provide the best support possible.
  • Know how and when to escalate issues to the appropriate internal teams.
  • Assist with placement of orders, refunds, or exchanges.
  • Continually identify efficiencies for systems, processes and procedures.
  • Being the first line support for troubleshooting issues and outages.

Requirements

  • Bachelor degree
  • Minimum 3 months of Experience in Telecommunication or IT Contact Center.
  • Minimum 3 to 6 month of Experience in (TCP/IP, DNS, Web Service)
  • Basic Knowledge of Linux/Windows Servers
  • IT background is highly preferred.
  • English level: very good.
  • Intuition & multitasking


Benefits
  • Net Salary Package.
  • 2 days off.
  • Rotational shifts - Morning / Night / (only Overnight work from home).
  • Medical insurance.



Salary: Based on experience

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Web ServicesTCP/IPCustomer CentricityDomain Name System (DNS) ServersLinux Servers

Other Skills

  • Verbal Communication Skills
  • Calmness Under Pressure
  • Analytical Skills
  • Multitasking
Are you interested?

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