Offer summary
Qualifications:
C1+ Level English, 3+ years of support experience in SaaS, 1+ years servicing USA SaaS clients, 3+ years technical debugging experience, Familiarity with Intercom and CRM systems.Key responsabilities:
- Provide expert product assistance to users
- Troubleshoot and replicate technical issues
- File bug reports and communicate effectively
- Create and maintain Knowledge Base documentation
- Conduct onboarding and regular check-ins