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Customer Support Specialist, Spanish speaker (w/ Relocation package)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Spanish C2 proficiency, English B2 proficiency, EU Citizenship or Greek residence, Confident in troubleshooting issues, Ability to resolve customer concerns.

Key responsabilities:

  • Provide support via phone and email
  • Ensure timely resolution of queries
  • Build meaningful customer relationships
  • Meet service quality and productivity goals
  • Follow management directions and provide feedback
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JL Talent Partners Human Resources, Staffing & Recruiting Small startup https://www.careers-page.com/
2 - 10 Employees
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Job description

We're looking for Spanish speaking Customer Service Advisors to join our client's team in the beautiful Athens!

What you'll do:

  • Provide the highest level of support to our customers via phone and email on a range of issues;
  • Give accurate, valid and complete information by using the right procedures;
  • Be the owner of the customer query and ensuring a timely resolution and response;
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
  • Create amazing customer experience that people value and we are proud of;
  • Be responsible to follow the direction of management and provide feedback

What's the offer:

  • Work from home possibility.
  • Health Coverage and Private Health Care.
  • Attractive Salary package including meal and transport allowances.
  • Relocation support package for candidates outside Greece.

What we're looking for:

  • Spanish C2
  • English B2
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
  • Ability to walk customers through complex procedures from start to finish.
  • EU Citizenship or Greek residence.

Don't miss this incredible opportunity! Apply now!

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishSpanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Time Management
  • Customer Service
  • Relationship Building

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