Date Posted:
2024-09-24
Country:
United States of America
Location:
UTCO1: Corp-CO-Remote UT Remote Colorado , Denver, CO, 80201 USA
Position Role Type:
Remote
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
The following position is to join our RTX Corporate, Enterprise Services:
What You Will Do
ServiceNow Incident Management Product Strategy:
Define the vision and strategy for the ServiceNow Incident management product in partnership with Digital Technologies stakeholders.
Maintain the product roadmap, ensuring alignment with business priorities.
Change Management:
Create and execute communication plans to ensure stakeholders are informed and engaged throughout the evolution of the program.
Partner with key stakeholder groups to develop training programs and materials to support end-user adoption and proficiency.
Project and Enhancement Management:
Manage the project and enhancement backlog, prioritizing based on business needs.
Collaborate with internal partners to ensure optimal design and delivery of solutions.
System Configuration and Implementation:
Lead system configuration projects, including discovery meetings, user story creation, workflow diagrams, requirement gathering, and documentation.
Oversee configurations, prototype review sessions, testing, deployment, and training.
Provide recommendations on post-launch support models.
Business Analysis:
Communication and Reporting:
Effectively communicate with team members, partners, senior management, and other stakeholders.
Provide routine status reports to identified partners.
Release Management:
Support release management activities, including reviewing release summaries and readiness documents from solution vendors.
Identify enhancement solutions and impacts on downstream systems.
ServiceNow Upgrades:
Qualifications You Must Have
Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience
Minimum 10 years of professional experience in product management or technology configurations.
Hands-on experience with the ServiceNow platform, including incident management, knowledge base management.
Demonstrated experience with ITIL processes, preferably with DT operations/shared services.
Education with a concentration in information technology, or a related discipline required.
Excellent communication skills using various methods.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer
Deep expertise and practical understanding of incident management and service delivery.
Ability to develop effective working relationships with diverse collaborators.
Ability to deliver under tight deadlines, resourceful and solution-oriented.
Thrives in a fast-paced environment and can operate with flexibility
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications:
- Be on a career break of one or more year at time of application
- Have prior experience in functional area of interest
- Have interest in returning in either a full time or part time position
The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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