Offer summary
Qualifications:
Relevant work experience in IT support, Skills in Windows 10, Server, and Office 365, Networking skills - routing/switching/firewall, Knowledge in Antispam and Antivirus administration, Experience with Backup and Monitoring tools.
Key responsabilities:
- Communicate with end users on incidents
- Close and document resolutions in tickets
- Provide first-line investigation and resolution of IT incidents
- Administer laptops and servers; manage user accounts
- Support applications and troubleshoot networks