GenAI User Experience Analyst

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been listed as one of the 100 “World’s Most Innovative Companies” by Forbes Magazine. 

What you’ll be doing 

This role will own the user experience and drive the adoption of workplace productivity Generative AI tools like Copilot, M365 Copilot, and ChatGPT Enterprise. 

Summary of Primary Responsibilities 

• Provide ownership of the user experience for using workplace productivity GenAI tools at Experian. 

• Establish, develop, and aid in delivery of end user education\training programs for generative AI solutions.  This includes ensuring that the documentation and information about using the tools is easy to find, easy to follow, and non-intimidating to a non-technical audience. 

• Assist in establishing and monitoring the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards. 

• Hosting IT Clinics, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who seek to benefit from using them. 

• Host discovery sessions with user groups to determine where GenAI or other known tools can help to automate, streamline, or simplify their business processes and assist in implementing or make recommendations on how to move forward in implementing them. 

• Establish and facilitate a community of practice for workplace productivity GenAI Tools through which users can share their learnings and best practices, weigh in on the direction of implementing new features, and more.   

• Develop and facilitate responding to a feedback mechanism regarding using these tools 

• Develop and facilitate a service transition plan to ensure that other teams in EITS / EDW are aware of changes being made and prepared to support users of these tools with any new features 

• Report on usage and adoption, and establish goals by which we will measure the success of our adoption efforts 

• Provide support to new and existing users of tools, through responding to queries, proactively sharing information about changes or enhancements 

• Participate in project meetings for GenAI and weigh in on the user experience, find ways to streamline. 

• Respond to and address GenAI queries from users in multiple employee-facing forums 

• Familiarity with the Enterprise Microsoft portfolio, specifically M365, Teams, Outlook and how Copilot and other GenAI capabilities are embedded into them; stay abreast of the Microsoft Roadmap of upcoming enhancements to their products and services. 

• Make GenAI tool recommendations that align to Experian use cases for users 

• Build strong business relations with colleagues within the business to promote Digital Workplace and GenAI capabilities. 

What your background looks like 

• Bachelor’s degree in business management, related field or equivalent experience. 

• 5+ years’ experience in internal product development. 

• Excellent communication / facilitation / presentation skills 

• Excellent written communications with audiences at all levels 

• Intellectually curious about technology in general 

• Experience using GenAI and developing use cases 

• Instructional design experience a plus 

• Graphic design experience a plus

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