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Director of Customer Solutions Engineering

Remote:

Full Remote

Contract:

Full time

Salary:

190 - 297K yearly

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

Deep understanding of cross-functional teams in software product company, Extensive management experience of large, cross-functional teams, Experience with cloud infrastructure and data pipeline development, Background in programming (Python preferred) and database design, Ability to lead recruiting initiatives and organize engineering teams.

Key responsabilities:

Collaborate with key stakeholders to iterate on product solutions
Optimize delivery and service of Komodo's solutions with leadership team
Implement changes for improving efficiency and customer satisfaction
Coach and mentor forward deployed engineering team in various areas
Partner with customers' technical leaders to meet their requirements

Komodo Health Computer Software / SaaS Scaleup https://www.komodohealth.com/

501 - 1000 Employees

See more Komodo Health offers

Job description

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

The Technical Solutions team works with our customers to architect, design, and deliver technical solutions that meet their requirements across Komodo’s entire suite of products and platforms. The forward deployed engineering team works within this organization to bring technical rigor and engineering excellence towards solving our largest client’s needs.

As the head of the forward deployed engineering function, you will work closely with leaders from our Data, Product, Engineering, and Commercial functions to set the strategy for Komodo’s solutions, while also providing technical and people leadership for teams of Solutions Architects, Data Scientists, and Product Delivery Engineers.

You will have ultimate accountability for the delivery of Komodo’s products and platforms, including the stewardship of our culture of collaboration and trust, while launching high quality products and solutions aligned with our mission to lower the global burden of disease.

Looking back on your first 12 months at Komodo Health, you will have…

Worked with key stakeholders across our Commercial, Data, Product, and Engineering teams to continuously iterate on Komodo’s product / platform / solutions roadmap.
Collaborated with members of the Technical Solutions Leadership Team and other cross-functional leadership teams to optimize how we deliver, service, and support Komodo’s solutions.
Implemented process and/or organizational changes necessary to realize the improvements in efficiency, effectiveness and customer satisfaction for solution delivery.
Provided coaching and mentorship to members of the forward deployed engineering team in both technical and people management situations, especially in support of hitting both our corporate objectives and hiring targets.
Partnered with our Customer’s technical leaders to develop and deliver against specific requirements with Komodo’s solutions.

What you bring to Komodo Health

A deep understanding of how cross-functional teams work at a software product company.
Extensive management experience of large, cross-functional teams including previous direct management of technical functions (Engineering, Data Science, etc.).
Experience with some combination of cloud infrastructure, data pipeline development, AWS managed services and working knowledge of a modern programming language (Python preferred), data pipeline engineering, relational database design, data science workflows, web platform development, API design, or distributed systems. You’re not required to be an expert in all of these areas, but it helps to be an expert in some.
Experience leading recruiting initiatives, as well as growing and organizing engineering teams.
Ability to work as part of an agile collaborative team in a fast-paced environment including strong experiences with continuous delivery product development lifecycle, capacity planning, and effective resource utilization.

#LI-REMOTE

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The U.S. national starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan.

$190,000—$297,000 USD

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.