Technical Writer

What do we need

Dotmatics is seeking an experienced Technical Writer to join our Product organization during an exciting period of innovation. In this role, you will collaborate cross-functionally to produce documentation that will support several products for a variety of audiences, including lab scientists, data managers, administrators, and developers. Additionally, you will play a key role in the development and implementation of a growing online documentation portal. 

This role requires an independent self-starter who thrives in a collaborative, dynamic environment with a passion for translating complex information into clear, concise, and well-organized content.  

In this role you will get to: 

• Contribute to a healthy, thriving team culture that promotes creativity, inclusivity, collaboration, and data-driven decision-making
• Gain a deep understanding of Dotmatic’s products and services to create effective, intuitive, and polished documentation that aligns with our capabilities. 
• Collaborate effectively with stakeholders and subject matter experts in Product, Engineering, Services, and Customer Support to ensure alignment on requirements and scope. 
• Write, edit, and publish user and administration documentation, release notes, and API documentation. 
• Collaborate with the Technical Writing team to improve documentation quality standards and processes. 
• Identify and implement strategies for scalable and efficient content development, delivery, and feedback/measurement.  

We are looking for 7+ years of technical writing experience with at least 3 years of end-user software documentation, combined with a strong understanding of data management. 

The key skills we are looking for are:

• API and developer documentation, along with proficiency working in GitHub.
• Topic-based XML-based authoring systems (Paligo or other CCMS tools are a plus), as well as SharePoint, Confluence, SnagIt and other common enterprise platforms
• Technical documentation for emerging products in a fast-paced SaaS environment.
• Content delivery with various types of documentation, across multiple products and versions, with effective search capabilities.

You may also have:

• Working knowledge of documentation delivery practices and cloud-based web hosting platforms (for example, AWS).
• Fluency in structured authoring with focus on technical communication best practices. You have an eye for consistency, brevity, clarity, and readability. 
• Working within an Agile software development lifecycle.

 Who you are

• You are an adept and succinct written and verbal communicator. 
• You work well under pressure and can self-organize to meet deadlines and drive innovation.
• You are detail-oriented with a strong background in researching and communicating complex information for the appropriate audience.  
• You have empathy for your internal and external audiences.
• You seek to understand the user journey and their challenges.  
• You have excellent problem-solving skills with a track record of applying technical solutions to clear operational obstacles.
• You have a growth mindset and embrace change with adaptability.
• You are a team player: you measure your own success based on the success of the team and the broader organization.
• You seek out and eliminate ambiguity, driving alignment within and across functions.
• You adopt a fail-fast approach, favoring regular imperfect progress over perfection.