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Technical Account Manager - Developer Evangelist (Remote) at AppSamurai

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Turkey

Offer summary

Qualifications:

Engineering degree in Software Development or related field, At least 5 years of experience in mobile space, Natural problem-solver with analytical mindset, Excellent command of English, native or professional level, Experience with mobile development ecosystem.

Key responsabilities:

Oversee SDK integration and documentation creation
Ensure customer success through seamless integration
Manage engineering time for customer requests
Field and troubleshoot customer support issues
Serve as a technical advisor to clients

AppSamurai Scaleup https://appsamurai.com/

51 - 200 Employees

See more AppSamurai offers

Job description

“The height of sophistication is simplicity.” — Clare Boothe Luce

Become a hero developer for fellow developers around the world as a subject matter expert and their go to trusted guide.

At the center of development, product management and customers, the technical account manager and developer evangelist has the front row seats enabling leading developer teams around the world.

Who We Are

AppSamurai enables mobile apps and games to better compete for the acquisition and retention of their users.

Developed by AppSamurai, Storyly is the first mobile SDK in the world that democratizes the popular story format on all mobile apps. Trusted by some of the largest banks to telecom companies, some of the leading global brands, and hundreds of innovative apps, Storyly has grown tremendously since its launch in 2020.

We are a VC backed TechStars company, and one of the top-rated companies in the Forbes’ America’s Best Startup Employer in 2021. According to Financial Times & Statista we are on the list of America's Fastest Growing Companies in 2021!

We are growing internationally with teams located in Turkey, the UK, the US, Brazil, Tel Aviv, and beyond. Techstars, 500 Startups, 212 VC, and ACT trusted AppSamurai's vision to change the market. We have been recognized by numerous publications including VentureBeat, WIRED, and MMA.

What You Will Do

Taking ownership of the SDK integration process by creating solid documentation, creating sample scenarios for support, and guiding developers for specific scenarios like customization, conversion tracking, monetization

Ensuring that customers achieve success and get the best value of the product with a seamless integration process.

Ensuring that the customer is live with Storyly at the planned dates

Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources

Fielding and troubleshooting customer support requests by coordinating, escalating and following up with Development and Product teams.

Creating and updating customer documentation and training materials as needed

Always looking for new ways you can make our integration process more robust and make customers feel even more successful

Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities.

Reducing the number of the reoccurring issues, problems and bottlenecks

Tracking current customer SDK versions to make sure they won’t face the reoccurring crash and bugs.

Who You Are:

You have an Engineering degree in Software Development, Computer Science, or other related fields or equivalent experience in mobile industry

You have at least 5 years of experience in mobile space, technical-sales experience is a plus

You are natural problem-solver with an analytical mind

You have a technical mindset and an excellent understanding of technical drawings

You are great communicator with the ability to explain complex topics in a simple way with excellent command of English at native or professional level

You enjoy working in international cross-functional teams

You have an extensive know-how on web based content management platforms, mobile development ecosystem, and new technological improvements on mobile space

What's In It For You:

Create a network of highly specialized developers around the world as a subject matter expert

A highly collaborative startup culture and structure working on global products

Dedicated technology budget for remote work

Dedicated self-development training budget

Private complementary health policy that covers all family members

A dedicated stock option plan in the USA as a shareholder based on personal development and contribution

Be part of a team dedicated to improving each other personally and professionally

Gain first-hand mobile marketing and technology experience in one of the fastest-growing industries

A formal training curriculum that covers the entire mobile advertising ecosystem

Weekly community training sessions presented by co-workers for co-workers