Offer summary
Qualifications:
Completed training as PTA, MFA, MTA, Nurse, or Paramedic, Experience in customer service is preferred, Technical affinity and quick learner of new systems, Fluent in German and good English skills, Stable home office environment with internet.Key responsabilities:
- Provide excellent customer support via chat, phone, and email
- Independently handle customer inquiries in ticketing system
- Identify process improvement opportunities
- Address complaints proactively to improve services
- Flexible to work shifts from Monday to Sunday
