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Customer Experience & Back Office Coordinator

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Raanana (IL)

Offer summary

Qualifications:

2 years of call center experience, Experience in CRM systems and Office applications, Sales orientation or B2B/B2C experience, Good writing and reading ability in English, Firm excel skills.

Key responsabilities:

Build and maintain client relationships
Serve as primary contact for support issues
Coordinate logs with contractors/customers/warehouses
Follow up with authorities, emphasizing electricity company

Solaredge Large http://www.solaredge.com/

1001 - 5000 Employees

See more Solaredge offers

Job description

Description

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

What you will be doing:

Build and maintain long-lasting solid client relationships.
Train and maintain key customers
Serve as the primary client contact for 2st level support issues requiring escalation.
Multi-interface work, coordinating logs with contractors/customers/warehouses.
Multi-interface work, coordinating logs with contractors / customers / warehouses.
Work and follow-up with the authorities with emphasis to the electricity company

Requirements

2 years of proven experience in call center service - must.
Sales orientation or experience B2B + B2C - Advantage
Experience working in CRM systems and Office applications is a must.
Ability to meet goals and work under pressure
Good human relations and teamwork ability
High service consciousness - must.
Good writing and reading ability in English - must
Additional language - Advantage
Multi-interface work, coordinating logs with contractors/customers/warehouses.
Work and follow-up with the authorities with emphasis to the electricity company
Firm excel skills
High proficiency both in verbal and written in Hebrew.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance