Under intermittent supervision, this journey-tech level position is responsible for completing or appropriately escalating IT Service Desk tickets in a timely and accurate manner. This position is also responsible for the installation, configuration, maintenance, and upkeep of all endpoint devices and peripherals, "hardware-based" systems, voice systems, and basic network connectivity.
This position is full time with a schedule of : Monday - Friday, with rotating on-call on evenings and weekends. The starting wage range for this position is $27.00 - $28.35 per hour.
Accepting applications until 10/11/24.
ABOUT US: Hilltop Community Resources is a non-profit organization that has been providing human services to the Grand Valley for over 70 years. We value integrity, inclusion, relationship, growth, courage, and FUN! Hilltop puts People First and gives them the tools and support they need to face life's challenges. Hilltop provides numerous different services throughout Mesa, Delta, Montrose, and Gunnison Counties.
MISSION STATEMENT: We create connection to build a community where everyone belongs.
WE OFFER:
- Competitive pay and benefits package. CHECK OUT OUR FULL BENEFITS GUIDE HERE: https://hilltoppers.htop.org/wp-content/uploads/sites/107/2024/06/Benefit-Guide-FINAL-DRAFT-2024-2025-Compressed.pdf
- Professional and personal development opportunities.
- A supportive and inclusive work environment.
- Meaningful work that makes a positive impact in the community and the lives of others.
Under intermittent supervision, this journey-tech level position is responsible for completing or appropriately escalating IT Service Desk tickets in a timely and accurate manner. This position is also responsible for the installation, configuration, maintenance, and upkeep of all endpoint devices and peripherals, "hardware-based" systems, voice systems, and basic network connectivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- On daily basis, responsible for handling service desk requests, troubleshooting the customers' technical problems, and training end users on use of hardware and basic software programs. Also performs routine and preventative maintenance tasks.
- May respond to service desk requests for assigned facilities on an as needed basis.
- The types of systems this position supports include but are not limited to: Endpoint Devices (computers, laptops, kiosks, etc.); Mobile devices (smartphones, tablets, ipods, etc.); Perpherals; Audio/visual equipment and systems; Emergency response system; Voice systems; Physical access systems (door lock and security cameras); Basic network connectivity (communication lines, routers/switches, patch panels, wifi & access points, resident/guest wifi access, cabling, etc.)
- Essential duties include but are not limited to: installation/configuration of hardware and software; monitoring & resolution of operational issues; optimization & improvement of system functionality; antivirus/spyware detection, security & threat protection; system upgrades, updates & modifications; troubleshooting & problem resolution; documentation of system configuration, operating procedures, service records, etc.
- Provides technical guidance, training, and recommendations in areas of specialty/expertise. This position does not supervise others
- May write and maintain custom scripts/programs to increase productivity, system efficiency and integration.
- Works small to medium technical support services projects and/or participates as member of larger projects.
POSITION REQUIREMENTS:
SKILLS AND ABILITIES
- Proficiency in all technical support disciplines
- Strong verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong analytical and problem-solving skills
- Operate a motor vehicle
EDUCATION & EXPERIENCE
Associate Degree in Information Technology or related field and two years of experience; or equivalent combination of education and experience.
CERTIFICATES, LICENSES & REGISTRATIONS
- Valid Colorado Driver’s License
- Proof of current automobile insurance
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
- Remain in a stationary position 60% of the time
- Assess and observe objects at all distances
- Medium physical effort is required by handling objects up to 50 pounds occasionally
- Exposed to outdoor environment 5% of the time
- Noise level is usually moderate
- Job tasks involve no exposure to blood, body fluids, or tissue, but employment may require unplanned exposure.
- Working remotely may be available
CLEARANCES & HEALTH REQUIREMENTS
The following background checks are conducted by Hilltop Community Resources:
- Hilltop Criminal Background Check
- Sex Offender Registry
- Driving Record
- Colorado Adult Protective Services Background Check (CAPS)
- Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
- Non-Facility Fingerprint Card
- Tuberculosis (Tb) Skin Test
- Influenza Vaccination
- Any other vaccination required by licensing
- Post Offer Employment Testing – Medium (w/out transfer)
