Business Operations Manager
Our Company
At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.
Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:
- 92% of clients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
- 73% of clients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
- 70% of clients remain engaged with Isaac Health after 6 months
This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.
To learn more about our company, visit www.myisaachealth.com
The Role
We are looking for a passionate individual to lead our revenue related business functions, including revenue cycle management, credentialing, and patient outreach. The position will join our team to help us manage day-to-day operations related to our outreach team, with the goal to increase the number of new patients in conjunction with our new partnerships. You will analyze data and trends, and ensure we are maximizing opportunities to positively impact patient lives. Additionally, this position will oversee aspects of our revenue cycle management as they relate to new partnerships, including the day-to-day operations of the credentialing and billing teams. The ideal candidate will have a strong background in revenue cycle management and project management. You will also be a highly-organized and detail-oriented individual with excellent communication and interpersonal skills.
Who You Are
- Detail-oriented: Whether it’s submitting a credentialing application or pulling reports, you know what to look for and ensure everything is in order prior to distributing.
- Experienced: You understand the complexities of the healthcare industry and ideally a clinical setting.
- Proactive and Hyper-Communicative: You anticipate issues before they happen and execute mitigation plans.
- Organized: You can manage multiple priorities and keep everything running smoothly.
- Positive: You understand that chaos happens, but maintain a positive, can-do attitude throughout uncertainty.
- Tenacious: You enjoy exceeding goals and come up with creative ways to meet them.
- Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise; able to provide own personal computer/laptop that meets security and telehealth standards
- Independent: You can thrive in a remote environment but are equally comfortable taking on a new challenge yourself..
What You Bring
- Excellent verbal and written communication skills to interact clearly and professionally with staff, patients, and management; including active listening and the ability to convey information accurately and empathetically.
- Deep knowledge and background in revenue cycle management and provider credentialing processes.
- Ability to inspire, motivate, and guide a multidisciplinary team; fostering a positive work environment and ideally experience coaching a sales team.
- Strong analytical and critical thinking skills to identify issues, develop solutions, and implement effective strategies for streamlining operations and growing our patient volume. This includes setting up and running business intelligence reports by leveraging advanced Excel skills.
- Ability to manage multiple tasks and responsibilities efficiently, prioritize work, and ensure that outreach operations and revenue operations run smoothly.
- Understanding and addressing the needs and concerns of team members with compassion and sensitivity, fostering a supportive and caring environment.
- Ability to handle conflicts and disagreements constructively, mediating disputes and finding amicable solutions to maintain a harmonious work environment.
- Flexibility to adapt to changing circumstances, healthcare regulations, and the evolving needs of the clinic and our patients.
- Strong interpersonal skills to build and maintain positive relationships with staff and other stakeholders, promoting collaboration and teamwork.
- Keen attention to detail to ensure accuracy in administrative tasks, compliance with healthcare regulations and Isaac workflow protocols, and the delivery of high-quality patient care.
- Efficiently managing time to balance various responsibilities, including administrative duties, staff supervision, and patient care coordination.
Preferred Qualifications
- Bachelor's or Master's degree in Healthcare Administration, Business Administration, Social Work, Counseling, or a related field.
- 3+ years in healthcare management.
- Proven ability to train and guide a team.
- Strong understanding of healthcare regulations and best practices.
- Excellent organizational and time-management skills.
- Ability to work effectively in a remote environment.
- Proficiency in telehealth technology.
- Experience working in early-stage healthcare companies.
What We Offer
- Salary range: $65k-$85k
- Benefits:
- 401k
- Medical (including OneMedical membership)
- Vision
- Dental
- PTO
- Company holidays, including the week between Christmas and New Year’s Day
- Mission-driven impact:
- Shape the future of the #1 largest and fastest growing online brain health care company in the world.
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups.
- Join a community of high achievers who have a passion for promoting brain health.
- Remote-first model:
- Work virtually from anywhere in the United States.
- Culture and connectivity:
- A highly responsive and supportive team of clinical and operational management.
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization.
Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.
