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Lead Tools Support Engineer

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Bachelor's Degree in Information Technology, 8 years experience supporting ALM tools, Experience in tool integration and automation, Solid SQL and VB scripting skills, Familiarity with Micro Focus QC/ALM OTA API.

Key responsabilities:

  • Administer ALM tools and manage licenses
  • Collaborate with engineering teams for tool deployment
  • Provide training and troubleshoot user issues
  • Develop scripts for task automation and dashboard customization
  • Oversee tool upgrades and ensure service stability
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Red River Employment Agency
2 - 10 Employees
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Job description

Are you a skilled IT professional with expertise in ALM tools and project support? We are looking for a Lead Tools Support Engineer to join our team. This is a fantastic opportunity for mid-senior level professionals to work with cutting-edge tools and support critical financial services projects.

Why This Role:

As a Lead Tools Support Engineer, you'll support engineering teams by managing and optimizing ALM tools to ensure smooth project delivery. This position offers a unique blend of technical expertise, user support, and tool customization, allowing you to impact cross-functional teams significantly.

What We're Looking For:

  • Education: Bachelor's Degree in Information Technology or a related field.
  • Experience: Minimum of 8 years of experience in a similar role supporting ALM tools.
    • Experience in tool integration, workflow customization, and automation.
    • Solid understanding of SQL, VB scripting, and Micro Focus QC/ALM OTA API and related Tools.

Preferred Skills:

  • Experience with tool roll-out, training, and user support.
  • Excellent problem-solving, time management, and organizational skills.
  • Strong communication abilities, capable of explaining complex technical concepts to diverse audiences.
  • Ability to work independently and proactively in a fast-paced environment.

Your Day-to-Day:

  • Administer ALM Tools: Manage licenses, create users, set up new projects, and customize ALM tools based on project needs.
  • Project Support: Collaborate with engineering teams to deploy tools, configure workflows, and provide tool usage training.
  • User Troubleshooting: Be the first point of contact for tool-related issues, offering prompt solutions and resolving technical problems.
  • Tool Customization & Automation: Develop scripts to automate repetitive tasks, customize dashboards, and integrate tools with third-party systems.
  • System Monitoring & Maintenance: Oversee tool upgrades and patch implementations and ensure the stability of shared tool services.

Ready to Take Your Career to the Next Level? Apply now to join a dynamic team, support crucial financial services projects, and grow your career in a supportive, forward-thinking environment.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Organizational Skills
  • Training And Development
  • Verbal Communication Skills
  • Problem Solving
  • Time Management
  • Proactivity

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