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Lead Tools Support Engineer

Remote:

Full Remote

Contract:

Fixed term

Experience:

Senior (5-10 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Bachelor's Degree in Information Technology, 8 years experience supporting ALM tools, Experience in tool integration and automation, Solid SQL and VB scripting skills, Familiarity with Micro Focus QC/ALM OTA API.

Key responsabilities:

Administer ALM tools and manage licenses
Collaborate with engineering teams for tool deployment
Provide training and troubleshoot user issues
Develop scripts for task automation and dashboard customization
Oversee tool upgrades and ensure service stability

Red River Employment Agency

2 - 10 Employees

See more Red River Employment Agency offers

Job description

Are you a skilled IT professional with expertise in ALM tools and project support? We are looking for a Lead Tools Support Engineer to join our team. This is a fantastic opportunity for mid-senior level professionals to work with cutting-edge tools and support critical financial services projects.

Why This Role:

As a Lead Tools Support Engineer, you'll support engineering teams by managing and optimizing ALM tools to ensure smooth project delivery. This position offers a unique blend of technical expertise, user support, and tool customization, allowing you to impact cross-functional teams significantly.

What We're Looking For:

Education: Bachelor's Degree in Information Technology or a related field.
Experience: Minimum of 8 years of experience in a similar role supporting ALM tools.

Experience in tool integration, workflow customization, and automation.
Solid understanding of SQL, VB scripting, and Micro Focus QC/ALM OTA API and related Tools.

Preferred Skills:

Experience with tool roll-out, training, and user support.
Excellent problem-solving, time management, and organizational skills.
Strong communication abilities, capable of explaining complex technical concepts to diverse audiences.
Ability to work independently and proactively in a fast-paced environment.

Your Day-to-Day:

Administer ALM Tools: Manage licenses, create users, set up new projects, and customize ALM tools based on project needs.
Project Support: Collaborate with engineering teams to deploy tools, configure workflows, and provide tool usage training.
User Troubleshooting: Be the first point of contact for tool-related issues, offering prompt solutions and resolving technical problems.
Tool Customization & Automation: Develop scripts to automate repetitive tasks, customize dashboards, and integrate tools with third-party systems.
System Monitoring & Maintenance: Oversee tool upgrades and patch implementations and ensure the stability of shared tool services.

Ready to Take Your Career to the Next Level? Apply now to join a dynamic team, support crucial financial services projects, and grow your career in a supportive, forward-thinking environment.