Offer summary
Qualifications:
Exceptional verbal and written communication skills, Strong analytical and problem-solving abilities, Ability to think effectively under pressure, Good level of English and Russian languages, Previous experience in customer support or related role.
Key responsabilities:
- Provide customer support on shift schedule
- Monitor transactions and providers' activities
- Allocate and calculate losses when providers are down
- Disable methods/acquirers upon colleague requests
- Perform refunds at request of merchants and colleagues