FMLA Account Representative

ComPsych ® Corporation is the world’s largest provider of mental health services and GuidanceResources ® for life . Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources ® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The FMLA Account Representative will be responsible for working with the FMLA management team to meet and exceed client expectations.

Primary Responsibilities

• Demonstrate a thorough understanding of FMLA, departmental procedures and tools
• Establish and maintain strong relationships with an assigned block of business
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Manage customer expectations of our services post-implementation
• Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
• Identify opportunities to extend ComPsych's business within an account
• Work independently as well as foster a positive team environment to best serve our customers
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
• Other duties as assigned

Job Qualifications

• Bachelor’s Degree preferred
• Experience communicating directly with customers required
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time

Benefits And Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.