Remote Mortgage Collections Specialist | Default

Job Overview

We invite you to become a part of our team as a Default Mortgage Specialist (Collections) - Remote | Work From Home. As a key player in our mortgage servicing operations, you will focus on early-stage collections while ensuring customer satisfaction in a fast-paced environment.

Company Culture And Values

Join a prestigious mortgage loan subservicer recognized for its commitment to core values such as respect, trust, integrity, and care. We believe in promoting from within and fostering an environment that encourages continuous professional growth and development, making it an ideal place to elevate your career.

Key Responsibilities

• Address all levels of mortgage collections inquiries, including payment processing, establishing repayment plans, and negotiating solutions for delinquent accounts.
• Handle inquiries and Level 1 complaints via phone, with an emphasis on achieving first-call resolutions.
• Oversee delinquent accounts and initiate necessary collection actions.
• Operate effectively in a structured, high-energy atmosphere while meeting key performance metrics, emphasizing quality and productivity.
• Advocate for our products and services, ensuring customer satisfaction and retention.
• Meet individual and team goals tied to service level agreements and client satisfaction metrics.
• Evaluate risks in business decisions, ensuring adherence to applicable laws and regulations.
• Collaborate with external stakeholders (mortgagors, real estate agents, investors) and various internal departments.
  
  

Required Skills

• Exceptional communication, listening, and problem-resolution skills.
• Strong work ethic with a focus on compliance with schedules and deadlines.
• Ability to adapt swiftly to changes and engage confidently with management at all levels.
• Flexibility to work nights and weekends as required.
  
  

Qualifications

• High school diploma or GED is required.
• A minimum of 1 year of experience in the mortgage servicing sector or within a call center environment.
  
  

Compensation And Benefits

• Starting salary: $19.00 per hour.
• Comprehensive benefits package, including medical, dental, and life insurance.
• 401(k) with company matching.
• Tuition assistance for ongoing education.
• Opportunities for professional growth and training.
• Paid time off and an employee assistance program.
• Referral program available.
  
  

Work Location:

This position operates in a hybrid remote capacity in Tempe, AZ.

Tempe offers a vibrant community, excellent amenities, and a thriving job market, ensuring a balanced lifestyle for its residents.

We are an equal employment opportunity/affirmative action employer M/F/D/V/SO and maintain a drug-free workplace.

Interested candidates are encouraged to provide their best contact phone number and email address during the application process.

Become part of our team and take the next step in your career journey!

Employment Type: Full-Time