Southern Shores Branch Manager - Remote | WFH

Job Overview

We are seeking a dedicated and enthusiastic Remote Call Center Representative who is committed to making a difference in the lives of others. This role provides an exceptional opportunity to work from any location in the United States while joining a dynamic team dedicated to impactful healthcare solutions. You will be part of an organization that values flexibility, continuous learning, and career advancement.

Key Responsibilities

• Provide professional and courteous assistance to client inquiries, ensuring a positive experience.
• Address basic client concerns while escalating more complex cases to the appropriate team members.
• Utilize problem-solving skills to update account information, resolve issues, and enhance client satisfaction.
• Work collaboratively with team members and management to improve the overall customer experience.
• Suggest process enhancements to optimize procedures and workflows.
• Achieve and surpass performance targets while complying with service-level agreements (SLAs).
  
  

Required Skills

• A minimum of 2 years of experience in customer service, preferably in a call center setting.
• Background in Medicaid and/or Medicare is highly desirable.
• Experience in healthcare is advantageous.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and web browsers (Edge, Chrome).
• Exceptional attention to detail and strong multitasking abilities.
  
  

Qualifications

• At least 2 years of relevant customer service experience.
• Strong verbal and written communication skills.
• High school diploma or equivalent required; an Associate’s or Bachelor’s degree in a related field is preferred but not mandatory.
  
  

Career Growth Opportunities

You will have access to significant professional development opportunities, including leadership and technical training to support your career trajectory within our organization.

Company Culture And Values

Join a forward-thinking organization committed to collaboration, innovation, and inclusivity. We strive to create a diverse workplace where all employees feel valued and empowered.

Compensation And Benefits

• Fully remote position with the flexibility to work from anywhere within the United States.
• Competitive salary range: \(27,200.00 - \)38,900.00 per year, with actual base pay depending on location, skills, and experience.
• Comprehensive health benefits, 401(k) employer match, and a generous vacation policy.
• Educational assistance and opportunities for growth and development.
  
  

Employment Type: Full-Time