Director of Operations - Healthcare & Financial Services at Get.It Recruit - Administrative

Description

Join a dynamic team where innovation and problem-solving are at the core of what we do. In this role, you will leverage your extensive experience to drive impactful solutions in the healthcare industry, making a difference for vulnerable communities. If you're passionate about connecting your expertise with a meaningful purpose, this opportunity is for you.

Your Role in Our Mission

Responsibilities

• Oversee the daily operations of multiple teams, focusing on technology-driven processes, financial operations, and cash posting activities.
• Provide strategic direction to align departmental and organizational goals.
• Lead initiatives to improve services and customer satisfaction, ensuring projects meet both client and company expectations.
• Serve as the primary contact for operational issues raised by clients, driving solutions and fostering cross-functional collaboration.
• Partner with other departments to integrate and enhance service offerings, especially in the financial services sector.
  
  

Key Job Functions

• Supervise a team of both exempt and non-exempt employees, managing day-to-day tasks, recruitment, workforce planning, and employee development.
• Provide leadership across multiple areas, particularly in financial operations and technology integration.
• Lead hiring efforts and manage team performance, ensuring progress toward individual and team goals.
• Ensure timely and high-quality service delivery, with processes that are consistently reviewed and updated.
• Collaborate with cross-functional teams to implement client changes, focusing on innovative technological solutions.
• Track performance metrics and ensure all Service Level Agreements (SLAs) are met.
• Present operational data and insights to upper management.
• Foster a positive, high-performing work environment that encourages growth and rewards success.
  
  

What We’re Looking For

Education and Experience:

• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• 15+ years of experience in operations or project management, with a strong background in healthcare and financial operations.
• 10+ years of leadership experience, including managing teams and overseeing complex operations.
• Lean Six Sigma Green Belt or similar experience is preferred.
  
  

Skills And Qualifications

• Experience with Agile methodologies.
• Strong knowledge of SQL, MS Access, or other database tools.
• Excellent project management skills with a talent for problem-solving and analytics.
• Preferred experience in financial and banking operations.
  
  

What To Expect

This is a remote position with flexibility in how and where you work. Compensation for this role ranges from \(116,100.00 to \)165,800.00 annually, determined by location, experience, and skills.

We offer a comprehensive benefits package, including flexible vacation, 401(k) employer match, health benefits, and educational assistance. Leadership and technical development programs are also provided to support your growth.

If you’re passionate about making healthcare better and want to be part of a collaborative, innovative, and inclusive environment, this is the place for you. Together, we can create a positive impact on the communities we serve.

Employment Type: Full-Time