PT Support Agent - $19.50/Hr - Afternoons/Call Center - Remote Virtual

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Monday through Friday

1:30pm - 6pm EST (22.5 hours a week)

19.50-20.00 per hour

Due to specific position requirements, we cannot hire from the following locations for this opportunity: California, Iowa, Illinois, Massachusetts, Montana, New York, Rhode Island, and District of Columbia (Washington DC)

This role is responsible for helping clients register for service, updating current client accounts, answering account and payment inquiries, ensuring the proper escalation of client issues, and more. Knowledge of various music genres is a plus.

Using strong interpersonal and phone skills to provide exemplary customer service to clients and more via phone and email

Utilizing database and/or MS Outlook and MS Word to research and document client files with detail and accuracy

Staying readily available and prepared to accept calls during scheduled shift

Exercising excellent written and oral communication skills to send email summaries and follow up instructions to clients as needed

The ability to work independently and report progress as needed, under tight timelines

Meeting minimum customer service quality standards

Become familiar and able to answer question about company portal (training provided)

Provide additional support and contribute to special projects as needed

Auto req ID

426979BR

Minimum Education Required

Certifications/Security Clearances/Other (Enter Below)

Job_Category

Work From Home

Additional Qualifications/Responsibilities

Previous Call Center/Customer Service Experience

Excellent written and oral communication skills

Proficient experience with MS Office, Outlook, Salesforce and/or database experience

Strong interpersonal and phone skills

Training

3 weeks

Monday-Friday

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Affiliate Sponsor

Instant Teams