Offer summary
Qualifications:
High School Diploma/GED and 10 years experience in back-end business systems or Bachelor's degree and 7 years experience, Cisco UCCE or call routing platform experience is preferred, Application development experience is a plus, Strong analytical and logic thinking skills, Must have excellent communication and leadership abilities.
Key responsabilities:
- Lead and innovate CRM routing strategy improvements
- Manage application processes and system enhancements
- Create business requirements through collaboration with stakeholders
- Evaluate technical solutions by discussing needs with users and project teams
- Investigation and definition of problems for high-quality recommendations