Match score not available

Business Systems Consultant Senior

extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
93 - 124K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

High School Diploma/GED and 10 years experience in back-end business systems or Bachelor's degree and 7 years experience, Cisco UCCE or call routing platform experience is preferred, Application development experience is a plus, Strong analytical and logic thinking skills, Must have excellent communication and leadership abilities.

Key responsabilities:

  • Lead and innovate CRM routing strategy improvements
  • Manage application processes and system enhancements
  • Create business requirements through collaboration with stakeholders
  • Evaluate technical solutions by discussing needs with users and project teams
  • Investigation and definition of problems for high-quality recommendations
Progressive  logo
Progressive Insurance XLarge https://www.progressive.com/
33064 - 33064 Employees
See more Progressive offers

Job description

Join Forbes’ 2024 Best Employer for Diversity!

As a business systems consultant senior on the Connectivity & Routing Team, you’ll lead and innovate driving our vision to deliver capabilities in support of advancing Customer Relationship Management (CRM) routing strategy. You’ll lead application processes and system enhancement improvements for CRM Governed, Platform, and Run the Business (RTB) efforts. In addition, you’ll create business requirements and evaluate technical solutions by discussing needs with end users, project sponsors, managers, and project teams.

This is a remote position.

Must-have Qualifications

  • High School Diploma/GED equivalent or higher and a minimum of ten years of experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)
  • {OR} Bachelor's degree or higher and a minimum of seven years of experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)

Preferred Skills

  • Cisco UCCE experience or experience with any other call routing platform (i.e., Genesys, NICE) along with contact center call flow experience
  • Application development experience or experience working closely with developers
  • Rapid learner with strong analytical and logic thinking skills
  • Strong leader and communicator, adept at collecting, organizing, analyzing, documenting, and presenting data/information
  • Proven ability to investigate and define problems, combine information from multiple sources, and formulate high-quality recommendations that positively influence project and work outcomes

Compensation

  • $93,200 - $124,300/year
  • Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
  • Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Job

Business Process & Systems

Primary Location

United States

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Analytical Thinking
  • Leadership
  • Problem Solving

Business Process Consultant Related jobs