Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Design Team
The Design Team plays a vital role in shaping Masabi’s products, ensuring they meet both functional needs and provide exceptional user experiences. Whether designing pixel-perfect interfaces for mobile apps or crafting user flows for contactless ticketing at fare gates, we are driven by a passion for quality, exploration of new ideas, and a focus on pragmatic, impactful outcomes.
Collaborating closely with development teams in an agile environment, we turn concepts into products that delight users and help drive the company forward.
The Role
As Head of Product Design, you will be a key leader in shaping and executing the design vision for the Justride platform. You will oversee the design strategy for all Masabi products, ensuring cohesive and intuitive experiences, and will drive the development of innovative, human-centred design solutions that make life easier for millions of transport users across the globe.
Leading a small, talented team of designers, you will work to define and shape the look and feel of the entire Justride product: from concept and prototyping to delivering the finished article. You’ll work cross-functionally with product managers, engineers, and business leaders to build world-class products, from concept through to launch.
Location: this role is available for UK based candidates in either a hybrid or remote model.
Responsibilities
Design Leadership: Lead, inspire, and mentor a growing team of product designers, fostering a culture of excellence and collaboration.
Strategic Vision: Shape the overall design direction for Masabi’s product portfolio, aligning with business goals and user needs.
Hands-On Design: Contribute directly to product design work, creating beautiful, user-centred designs for mobile, web, and SDK platforms. You'll balance leadership duties with time spent actively working on key projects.
Collaboration: Partner closely with product, engineering, and business development teams to drive innovation, ensuring user-centric design solutions that are both practical and visionary.
Process Optimization: Establish and continuously refine design processes, tools, and methodologies to ensure efficiency and scalability across projects.
Stakeholder Engagement: Serve as a key advocate for design within the company, presenting and communicating design decisions to leadership and external stakeholders.
User Experience: Lead the team in conducting user research, testing, and iterative design processes to validate ideas and improve user flows.
Brand Consistency: Oversee the evolution and application of Masabi’s brand identity and style guidelines across all digital touchpoints.
You’ll Thrive In This Role If You…
Have a strong portfolio showcasing your ability to lead and deliver end-to-end product design solutions across platforms.
Bring extensive experience in UI/UX design, with a focus on mobile, web, and SaaS products.
Possess a deep understanding of design systems, interaction design, and user-centered design principles.
Demonstrate leadership experience, managing and developing high-performing design teams.
Are proficient in Figma and other design tools, and have a solid understanding of agile methodologies and product management.
Are passionate about crafting seamless and inclusive user experiences that positively impact millions of users worldwide.
Can clearly articulate your design vision and present your ideas effectively to both technical and non-technical stakeholders.
Bonus Points For...
Experience working within a fast-paced SaaS environment.
Experience in transit, mobility, or payment technologies.
A deep understanding of the challenges and opportunities in designing for public transit or civic tech solutions.
Why Join Us?
You will have the opportunity to lead a passionate design team that shapes the future of urban mobility, ensuring your work has a lasting impact on cities and transport systems worldwide. You’ll also join a culture that values innovation, collaboration, and the celebration of success.
Some of our benefits:
25 days of holiday per year plus the option to buy another 5 days pro-rated
Private Healthcare via AXA, including pre-existing conditions and mental health
Life Insurance
Menopause support
Choice of workstation
Flexibility to work from home whenever you need to and flexible working hours (we are operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)
Ability to work for up to 3 months per year from any country in the world (certain limitations)
Pension scheme
Training allowance of up to £1000 per year
£200 annual allowance for any home office need or improvement
Enhanced family leave pay
Cycle to work scheme
Regular social gatherings with a monthly allowance for each employee
Fun and collaborative environment with a focus on making a difference in the world
// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.
We’re already powering journeys - are you ready to join us?
