Long-Term Care Sales Specialist - Chicago, IL

Seeking talent near Chicago, IL

Responsible for all aspects of managing, developing, and growing assigned sales territory, including selling products and addressing customer needs specifically by managing a mix of prescribers, pharmacists, and nursing home facility decision makers.  

Primary Responsibilities:

• Effectively utilizes account selling strategies to achieve goals through building relationships with and meeting the needs of all members of the long term care (LTC) resident’s care team (Pharm D, MD/NP/PA, LPN/RN).
• Effectively impacts existing and new customers by providing exceptional value and service, which ultimately helps providers to identify and start appropriate patients on therapy.
• Educates physicians, physician-extenders, consultant pharmacists and nursing facility clinical and management staff on the value of Acadia’s products for patient care.
• Utilizes knowledge, critical thinking, and dialogue skills to deliver meaningful customer experiences that result in satisfaction, equity, and loyalty.
• Anticipates, identifies, and appropriately addresses healthcare professional (HCP) objections, questions, and concerns.
• Utilizes appropriate techniques to gain consistent access to customers.
• Builds and demonstrates deep customer and practice knowledge.
• Utilizes appropriate sales aids, clinical reprints, etc. according to training. Tailors appropriate resources and information depending on customer needs.
• Develops strong relationships with HCP customers including key opinion leaders (KOL’s) within the territory.
• Identifies and investigates customer concerns and communicates with appropriate staff to solve problems in a timely manner.
• Analyzes and then executes in the territory to ensure appropriate calls, reach, frequency, business meals, speaker programs, etc. to achieve consistently strong business results. Works within given budgets and policy guidelines.
• Analyzes, evaluates, and adjusts as needed to develop effective quarterly business/action plans.
• Prepares and submits timely reports of business transactions and keeps accurate expense account records.
• Provides appropriate guidance around pricing and reimbursement for promoted products to customers. Acts as liaison between customers and Acadia when specific reimbursement questions arise.
• Communicates and collaborates with sales management and region/area teammates, as well as cross-functional teammates (i.e. managed markets, operations, sales training, marketing, etc.) as business needs dictate.
• Attends conferences, trainings, exhibits, meetings, and product launches as required.
• Takes on leadership opportunities as appropriate, and consistently operates with a positive, collaborative attitude.
• Remains compliant with all regulations in the course of carrying out responsibilities.
• Leads, participates and provides input into new Sales Specialist training programs.
• Leads, participates and provides input into training activities during Area, Regional and National meetings.
• Consistently carries out responsibilities with a high degree of excellence, proficiency and professionalism.
• Leads/participates in cross functional projects affecting area, regional and commercial objectives.
• Acts as a mentor and role model to new and junior Sales Specialists.
• Provides field strategic insights.
• Other duties as assigned.

Selling Responsibilities

• Proudly represent Acadia and its culture, mission, and values
• Meet or exceed sales expectations
• Exhibit a firm understanding of the selling process
• Develop and execute territory business plans
• Exercise professionalism, leadership, and teamwork at all times
• Adhere to all Acadia policies.

Customer Service

• Partner and build relationships with customers to understand and meet their needs – including providing disease, product, and reimbursement information as appropriate.
• Interact and sell to the entire spectrum of applicable customer types, including Medical Director, attending physicians, physician-extenders (NP/PA), consultant pharmacists, dispensing pharmacists, and nursing facility management and staff.
• Provide approved resources to customers as appropriate, including clinical trial data, patient brochures and product samples as appropriate.
• Manage relationships with important customers, including key opinion leaders, Acadia speakers, local LTC professional groups and advocacy groups, long-term care facilities, local and regional payers, LTC pharmacies and consultant pharmacists, etc.

Knowledge

• Develop deep neuroscience and Acadia product knowledge, and an understanding of local and regional market trends 
• Aggressively pursue ongoing personal development 
• Earn a reputation throughout the neuroscience medical community as a subject-matter expert and a valued resource
• Disease state and product information expert

Qualifications:

• Bachelor's degree required, with an emphasis in the life sciences preferred.
• To qualify for Sales Specialist requires 2 years of sales experience with at least 1 year in pharmaceutical, and/or other related healthcare sales, with an emphasis on neuroscience preferred.
• To qualify for Specialist level, requires a minimum of 5 years of healthcare sales with at least 2 years of experience in complex or account-based selling environments is required.
• To qualify for Executive level, requires a minimum of 8 years of healthcare sales with at least 3 years of experience in complex or account-based selling environments is required.
• Ability to make strong contributions at a regional level
• Demonstrated ability to be regarded as strong role model to others in the field
• Demonstrated advanced selling skills and ability to dialogue effectively with customers
• Strong understanding of payer dynamics, Part A and Part D access, LTC profitability parameters will allow the specialist to bring value to individual customers and facilities in this healthcare segment required
• In depth knowledge of LTC regulations affecting medication use and disease management, resident flow and resident care parameters 
• Strong leadership skills and the ability to mentor others
• Excellent persuasive selling and negotiation skills
• Excellent interpersonal and communication skills
• Ability to build and maintain highly effective and lasting relationships with key customers and build networks within the neuroscience and LTC community
• Ability to anticipate future business opportunities and customer needs, operating with a business ownership mentality
• Demonstrated ability to learn and apply technical/scientific knowledge and business analyses
• Organization, initiative, and self-motivation
• Exemplary level of professionalism, integrity, and the ability to comply to strict policy, work in a highly regulated environment, and maintain confidential information and data
• Must live within the territory or within 30 miles of the territory border.  Depending on the territory’s geography and work requirements, may also be required to live within a reasonable distance to a major airport
• Must possess a valid driver's license and maintenance of an acceptable driving record. Must follow all applicable guidelines as set forth in Acadia’s Fleet Management Program including periodic DMV reviews
• Requires significant and extensive driving of company provided car on a daily basis as well as overnight travel depending on the territory’s geography. Air travel also required, based on a territory’s geography, to the Company’s headquarters and for regional and national meetings and events.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  Ability to personally drive and remain eligible for a company provided car for day to day work requirements and to travel by airplane independently as needed.  Travel up to 80% of the time (depending on territory geography) and work after hours if required by travel schedule or business issues.  Must live within the territory or within 30 miles of the territory border.  Depending on the territory’s geography and work requirements, may also be required to live within a reasonable distance to a major airport.

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