Revenue Operations Associate at WATI

Wati is a fast growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises.

We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia. Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are searching for a Revenue Operations Associate who can thrive in both dynamic and routine environments. This role will require you to handle 100% BAU (Business As Usual) tasks, ensuring that day-to-day operations run seamlessly while also pushing forward strategic initiatives. You will be expected to deliver results consistently and on time, even when juggling multiple priorities. If you’re a proactive, growth-minded individual who asks "why" before getting things done, and you’re comfortable with the mental and physical demands of high-growth SaaS, we’d love to hear from you. Prior founder or entrepreneurial experience is a big plus. 

Candidates with more experience may be considered for a Senior Revenue Operations Associate position.

What you’ll do: 

• Own BAU Processes: Manage and execute all day-to-day revenue operations tasks, ensuring everything runs smoothly and is delivered in a timely manner.
• Drive Team Alignment: Collaborate with Sales, Customer Success, and Marketing teams to ensure alignment on goals, processes, and tools, while keeping everything on track.
• Ask the Right Questions: Don’t just execute tasks — challenge the status quo by asking "why" to ensure we’re always moving in the right direction.
• Optimize Processes: Identify inefficiencies, streamline workflows, and implement solutions that improve productivity, reduce friction, and enhance the customer experience.
• CRM Management: Oversee the integrity and accuracy of data in our CRM, ensuring the system is fully optimized for all teams. Implement new workflows where necessary to support team success.
• Strategic Projects: Lead or contribute to cross-functional projects like system integrations, process redesigns, or new tool implementations that directly impact revenue operations.
• Train and Enable Teams: Develop and deliver training materials for tools and processes, ensuring teams are equipped to execute their roles effectively and efficiently.

Requirements

• Growth mindset — you’re curious, always learning, and continuously looking for ways to improve both yourself and the processes around you.
• 1-3 years of experience in a revenue operations, operations, or similar role, preferably in a SaaS company.
• Hands-on experience with a modern GTM tech stack, including HubSpot, Calendly, and Chargebee.
• Strong understanding of SaaS metrics and the ability to connect the dots across different teams and processes to drive results.
• Excellent time management skills — you know how to prioritize and deliver BAU tasks on time while still taking on strategic initiatives.
• Problem-solving skills that go beyond surface-level fixes — you can identify root causes and propose innovative, long-term solutions.
• Collaboration and communication skills that foster strong cross-functional teamwork.
• Founder or entrepreneurial experience is a big plus — we value people who know what it’s like to build something from scratch and have a high level of ownership.