Career Opportunities: AGENT, CSR (14695)

Work at Home Customer Service Professional

Our Qualfon Mission

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. 

What We Offer

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are 40 hours per week.
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages: $14.00-15.00 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)

What you will be doing

• Answer incoming calls from customers who need assistance
• Achieve results through teamwork
• Maintain composure in escalated situations
• Operate accurately and efficiently in fast paced environment
• Handle multiple responsibilities at one time.

Area of expertise (Skills)

• GED or High School Diploma required
• One year of call center experience strongly preferred
• Typing speed of 25 WPM with 90% accuracy required
• Ability to multi-task efficiently
• Computer knowledge in Windows-based application required
• Strong ability to communicate both verbally and in writing
• Manages emotions and maintains positive energy

Short Description

Work at Home Requirements

This opportunity does provide equipment but does REQUIRE that you have the following to perform the job:

• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot 
• Upload speed of 3 Mbps; Download speed of 16 Mbps 
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss, Latency under 100ms. 
• Must have available cell phone, tablet or landline required for Multifactor authentication

If you would like to fill out a Voluntary Self-Identification of Disability Form.

Please visit us at Qualfon.com/join-us

Veterans encouraged to apply

Hiring Immediately for Call Center Positions!

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.