Offer summary
Qualifications:
5+ years of experience as a Retention Manager or similar role, Direct experience in the Supplement category preferred, Proven successful long-term retention strategies, Proficiency in data analysis and CRM systems, Experience with loyalty programs and customer engagement campaigns.
Key responsabilities:
- Develop and implement retention strategies and programs
- Analyze customer behavior and identify trends to enhance retention
- Manage customer engagement initiatives like newsletters and promotions
- Gather and respond to customer feedback for experience improvement
- Collaborate with various departments on customer retention efforts