Client Solution Specialist

Department: Client Strategy and Solutions

Location: USA - Remote

Description

Leveraging our standard technologies and processes, coupled with our people and corporate structure, we deliver a unique result for our clients. Your clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, reduced lost revenue and enhanced business agility.

The Client Solutions Specialist is responsible for preparing accurate and competitive quotes for IT products, services, agreements, and renewals. They will work closely with sales, client strategy, procurement, and architecture departments to gather relevant information to understand the requirements and provide comprehensive pricing information. The role requires strong analytical skills, attention to detail, and excellent communication abilities to effectively collaborate with internal and external stakeholders.

Our People:

Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together.

Our Core Focus:

Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

• Prepare accurate and detailed quotes for products/services based on customer requirements, pricing guidelines, and company policies.
• Collaborate with client strategy, procurement, architecture, product managers, and other internal stakeholders to gather necessary information for creating quoting and maintaining quoting templates.
• Analyze customer requests, specifications, and pricing structures to determine the appropriate pricing strategy.
• Maintain a comprehensive and up-to-date database of pricing information, product catalogs, and relevant documents.
• Review and validate quotes for accuracy, completeness, and adherence to company policies and pricing guidelines.
• Coordinate with various departments to ensure smooth quote approval.
• Communicate with customers to address inquiries, clarify requirements, and provide necessary information related to quotes.
• Monitor and track quote status, follow up on pending quotes, and provide timely updates to other teams.
• Continuously identify opportunities for process improvement, streamline workflows, and enhance efficiency in the quoting process.
• Maintain knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services.
• Contribute to client documentation with accuracy and ensure data integrity.
• Ongoing participation in weekly internal client strategy meetings such as Huddles, L10s, and meetings with designated strategy members
• Additional duties as required
  
  

Skills, Knowledge And Expertise

• 3+ years Customer Service Representative experience, required.
• Associate or bachelor's degree or equivalent real-world experience
• Strong analytical skills with the ability to interpret and analyze complex pricing structures and customer requirements.
• Excellent attention to detail and accuracy, ensuring that quotes are accurate and comply with company policies.
• Proficient in using quoting software, CRM systems, and Microsoft Office suite (Excel, Word, PowerPoint).
• Exceptional organizational and time management skills, with the ability to handle multiple tasks simultaneously and meet deadlines.
• Effective communication skills, both verbal and written, to collaborate with internal teams and communicate with customers professionally.
• A proactive and self-motivated mindset, with the ability to work independently and as part of a team.
• Knowledge of sales processes, pricing strategies, and customer relationship management is a plus.
• High level of integrity and commitment to maintaining confidentiality when handling sensitive pricing and customer information.
  
  

Additional information you will want to know:

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching
  
  

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.