Business Development Account Executive

What work will you perform?

The Business Development Account Executive provides corporate-level management of our key 3PL (third party logistics) customers. In this role, the area of primary focus is to oversee the strategic partnerships between Landstar, Independent Landstar agents, and the customer to ensure mutual satisfaction and compliance. This is a customer facing role that may requires frequent (monthly) travel for meetings with Agents and/or Customers. Your ability to build relationships that lead to better outcomes will be the cornerstone of your success. The Business Development Account Executive will report directly to the EVP of Business Development and will work cross-functionally with all customer support departments.

Essential Responsibilities:

• Responsible for managing existing 3PL accounts through an intimate understanding of their company, business objectives and long-term strategies.
• Develop a planned business review cycle for all assigned accounts with a focus on profitability, mutual success metrics, and agent engagement.
• Identify and deliver new customer opportunities in accounts not serviced directly, consistent with the company’s expectations and needs.
• Develop and maintain strong customer relationships with all key decision makers, participate in meaningful customer entertainments whenever possible and appropriate.
• Become subject matter experts for all Landstar’s current portfolio of services, modes and technology.
• Manage Salesforce database and all other reporting functions in accordance with applicable guidelines.
• Build fluency in the understanding and use of Landstar tools and technology

Required Minimum Experience and Education:

• Bachelor's degree or equivalent experience
• 5 years previous customer account management experience or related transportation management; or equivalent combination of education and experience.

Preferred Experience and Education:

• Previous work experience within Landstar in Corporate office, or at independent agency
• 1 year of experience with transportation operations

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office with an emphasis in Excel capabilities
• Work under pressure to meet customer and agent deadlines
• Excellent customer service and conflict resolution skills
• Travel: 10 - 20%