Customer Service Coordinator - Latam - (S000109DM)

Job Title: Customer Service Coordinator - Latam
Location: Remote

Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule.

Job Description:

As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales responsibilities, providing a dynamic work environment. You will use our CRM software to schedule service appointments, respond to customer inquiries, and ensure a smooth service experience. Your ability to manage customer relationships and maintain high service standards will be crucial in driving our business success.

Responsibilities:

• Communicate with customers via phone and email to schedule service appointments and address their concerns.
• Utilize FieldEdge software to efficiently manage customer interactions and data. Experience with ServiceTitan is also advantageous.
• Contribute to sales by understanding customer needs and recommending appropriate services.
• Maintain high levels of customer satisfaction by providing timely and accurate responses.
• Handle customer complaints and escalate complex issues as needed.
• Ensure accurate data entry and management in our scheduling and CRM systems.

Qualifications:

• Proven experience in a customer-facing role, preferably in the HVAC or related service industry.
• Excellent communication skills and phone etiquette.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Proficiency in CRM and scheduling software; experience with FieldEdge or ServiceTitan is a plus but not required.
• Fluent English proficiency