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Customer Care Specialist (German)

Remote:

Full Remote

Contract:

Full time

Work from:

Croatia

Offer summary

Qualifications:

Very good knowledge of German (C1 level), Good knowledge of PC applications, Strong communication skills in German, Credit card-specific knowledge desirable, Flexibility and reliability required.

Key responsabilities:

Provide exceptional customer service and resolve inquiries efficiently.
Research and respond to customer inquiries via phone, email, and chat.
Identify and escalate unresolved issues appropriately.
Adhere to company policies and strive for high customer satisfaction.
Foster a collaborative work environment with team engagement.

TopTalent Recruitment Agency Information Technology & Services Startup https://www.linkedin.com/

2 - 10 Employees

See more TopTalent Recruitment Agency offers

Job description

Position: Customer Care Specialist with German

Location: Remote/work from home in Croatia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
Navigate internal and external documentation and resources to provide world-class service
Identify and escalate priority or unresolved issues to appropriate internal teams
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

System knowledge: Very good user knowledge of common PC applications
Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
Good ability to express yourself verbally and in writing in German
Flexibility, friendliness, resilience, independence, reliability
Skilled conversation skills, linguistic fluency, understandable pronunciation in German
Good communication and teamwork skills
Expertise: Basic credit card-specific knowledge desirable

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Private health and life insurance
Fully remote work from Croatia
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2