Technical Program Manager

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

The Technical Program Manager is responsible for the successful delivery of new capabilities focused within the government programs technical ecosystem. This included coordinated management of multiple, complex, technology intensive, cross-functional projects, and in some cases identification and implementation of cross functional process improvements that will have a demonstrable bottom line impact and maintain or enhance customer satisfaction.

Key Responsibilities/Duties – what you will be doing

• Directs and is responsible for all phases of the assigned program management lifecycle or business improvement initiative from inception through completion, as related to end-to-end solution, schedule, resourcing, quality and technical execution of programs/projects or subsystems of major programs/projects
• Provide input and guidance for solution roadmap development and milestones
• Ensures compliance of project leadership with the established company Project Management Methodology (traditional waterfall or agile/scrum) for programs and/or projects that fall under the assigned responsibility
• Establishes a methodology for eliciting, capturing and documenting technical requirements. Ensure that solutions for business improvement initiatives are data driven that can yield measurable results. Coordinates the preparation of business cases, implementation packages, proposal work statements and specifications, operating budgets, and financial terms/conditions of programs
• Facilitates resolution of issues that threaten delivery dates of projects included within the program, as they relate to other work streams and/or other projects
• Work with Product, Solution and applicable vendors on the resolution of solution delivery impediments and provide guidance on technology assumptions and resolution options
• Provide input on resourcing to address critical bottlenecks
• Manages the interface between the business and IT, to ensure successful ROI and technology implementation
• Identify opportunities to enhance performance and customer satisfaction in process improvement initiatives by improving processes internal to the company and those processes that are integrated with strategic external vendors
• Assists and mentors project staff in the strategic application of technical knowledge to address business problems/challenges
• Leverages deep technical/business/data knowledge to develop an implementation strategy, roadmap, and plan by taking complex inter dependencies and business impact into consideration
• Establish and communicate the annual calendars for Iterations & Program Increments (PI)
• Works with the architecture team to validate solution design and necessary resources to support project/demand
• Supports testing planning and coordination across the multi-level testing activities outlined in the overall solution testing strategy
• Other duties as assigned

Qualifications – what you need to perform the job

Education, Certification and Licensure

• Bachelor’s Degree in Health Care, Business Administration, Public Policy, Technology or related field
• Master’s Degree strongly preferred

Experience (minimum years required):

• 10-15 years of progressively responsible leadership experience in Management and Consulting
• Experience working in health industry strongly desired
• Previous experience in project implementation of technology projects, and business process reengineering

Skill Requirements

• May require Master Black Belt or Black Six Sigma Certification and extensive experience in leading strategic initiative using a variety of methodologies including Business Process Redesign, Continuous Quality Improvement, Six Sigma and Lean Management
• Excellent team building and collaboration skills required. Excellent written and verbal communication.
• Relationship management a must
• The ability to be a strategic, big picture thinker while possessing the analytical skills and understanding of operational details is essential
• Ability to successfully manage projects and people on a cross-functional, cross organizational-basis

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Compensation & Total Rewards Overview

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

​Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent.  We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org