OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary/Objective
Supports the delivery of quality software solutions through market research, product development and rollouts, and ongoing sustainment for assigned Mechanical products with support from management. Manages business processes and assigned external relationships with the support of others.
Key Responsibilities & Duties (essential To The Job)
- Conducts market research for the Mechanical team including customer surveys, one-on-one customer interviews, and competitive analysis with guidance from management. Monitors customer feedback, and provides consolidated tracking and reporting of market needs.
- Develops product requirements for assigned Mechanical products with management support, and works on a daily basis with Technology teams to prioritize and implement requirements, do customer market testing (validation), perform user acceptance testing, and launch the requirements.
- Puts together execution plan with management help, and coordinates efforts with various functional areas (marketing, customer-facing, billing, etc.) to roll out new Mechanical-related products or enhancements and drive customer satisfaction.
- Partners with sales, customer success, and marketing departments to devise programs to increase customer sales and decrease cancellations.
- Prepares reports and analyzes product and customer data.
- Delivers presentations at speaking engagements to drive customer awareness of product capabilities and new customer initiatives.
- Supports assigned external relationships with Original Equipment Manufacturers (OEMs), third parties, and other external industry professionals.
Education
A bachelor’s degree from an accredited college or university is required, with a focus in marketing or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.
Experience, Skills And Key Competencies
At least 3 years of experience supporting the delivery of quality products to a customer base.
Must also be able to demonstrate the following skills and abilities:
- Proficient with using Microsoft Office products including Excel.
- Strong attention to detail and communication skills.
- Strong interpersonal skills with the ability to establish collaborative working relationships within and across teams.
- Able to apply principles of critical thinking to collect data, draw valid conclusions, consider options, recommend solutions, and solve problems.
- Engaging presentation skills with the ability to effectively speak to and interact with various sizes/types of audiences in a professional and easy-to-understand manner.
- Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
- Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
- Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change.
Special Position Requirements
- Travel for this position is required, and anticipated to be approximately 10-15% of the time (possibly 1 to 2 days each month).
What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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