Senior Account Manager

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/  

We are looking for an Account Manager to focus on the growth and expansion of our current EMHware customer base. This role will be focused on selling to existing customers, including cross-selling our partner solutions and upselling our revenue cycle management (RCM) offering. The Account Manager’s portfolio of business will scale in time, as our outbound Sales Team welcomes new customers into EMHware. 

Responsibilitie 

• Build and maintain strong relationships with key customer stakeholders, including executive-level contacts, to understand their business objectives and align our solutions to meet their needs effectively. 

• Collaborate closely with cross-functional teams, including sales, product development, and customer support, to ensure seamless delivery of our solutions and address customer needs. 

• Drive revenue growth through upselling, cross-selling, and identifying opportunities for account expansion. 

• Monitor and analyze account health metrics, customer feedback, and industry trends to identify areas for improvement and develop proactive strategies. 

• Stay up to date with industry trends, competitive landscape, and emerging technologies to effectively position our products and differentiate us in the market. 

• Develop and maintain a deep understanding of our products, features, and capabilities, becoming a trusted advisor to clients on their usage and best practices and voice of customers internally. 

• Champion a customer-centric culture within the organization, ensuring that customer satisfaction is at the forefront of decision-making and execution. 

• Define and implement client reporting and internal business operational reports 

Basic Qualifications 

• A post-secondary degree/diploma in business, marketing, or a related field or equivalent education is required 

• Minimum of 4+ years of experience in account management, client services, or a similar role is required  

(Ideally within the software or social services sectors). 

Other Qualifications  

• Fluent speaking French and English 

• Experience using CRM Technology (SF, Pipedrive, Monday.com, HubSpot) 

• Experience with Knowledge Base technology (Nitric Infor, Soho, Confluence)  

• Experience using a customer support ticketing platform (Zendesk, JIRA, Freshdesk) 

• Demonstrated success in managing and growing a book of business, preferably within a startup environment. 

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders. 

• Results-oriented approach with a track record of meeting or exceeding revenue targets. 

• Knowledge of the not-for-profit social services sector in Canada including funding models and understanding of software development and deployment processes is a plus. 

• Proven ability to work collaboratively in a fast-paced, dynamic environment. 

• Passion for customer success and a genuine desire to deliver exceptional service. 

Where:  
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based in Ontario– if you’re close to one of our offices, we can set you up in-office or you can work remotely. You will be required to meet in an EverCommerce office from time to time. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. There will be travel required to clients locations (less than 10%) 

Benefits & Perks: 

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 

• Robust wellness benefits, including an annual wellness stipend 

• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you 

• Employee Stock Purchase Program 

• Registered Retirement Savings Plan (RRSP) with 4% company match  

• Continued investment in your professional development through Udemy