Job Description
The overall responsibility of an Associate Education Consultant with MedCerts is to recruit prospective students to enroll in the right MedCerts program. Customer service and professionalism throughout the process is a must and will be monitored by leadership.
We are looking for someone that wants to work alongside amazing people while creating great products and experiences that make a difference in lives of thousands of adult-learners each year. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally.
ESSENTIAL FUNCTIONS
Meet and exceed monthly, quarterly, and annual recruitment goals.
Provide excellent customer service to all current and potential students.
Obtain expert product knowledge in all MedCerts educational courses and programs.
Responsible for three or more hours of student talk time per day.
When three or more hours of student talk time per day is not met, Educational Consultants are responsible for making 75+ outbound calls per day
GENERAL DUTIES AND RESPONSIBILITIES
Continually prospect new students using MedCerts’ ISDC dialing system, text messaging and email.
Follow up with prospective students for training application and approval forms.
Develop and maintain referral partnerships with current and former students. One enrollment per month from a referral source.
Provide prompt follow-up on all incoming leads. Within business hours the expectation is 5 minutes or less.
Responsible for understanding and discussing how the student will pay for our program. Ex: MyCAA, WIOA and or Self-Pay
Utilize Salesforce to manage a successful pipeline of prospective students.
Maintain complete Salesforce records. Add notes for every interaction with our students and properly status students within the sales cycle.
REQUIRED QUALIFICATIONS
Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint)
Professional communication skills.
At least 2 years of experience in sales or admissions is required.
BA/BS degree or equivalent experience
Inside Phone Sales Experience- Minimum 2 years High Volume
Experience with CRM software required (Salesforce preferred)
Proficient in technology applications used within the organization including but not limited to Microsoft Suite, Salesforce, Google Suite, Internet & Search
WORKING CONDITIONS
This is currently a remote-based position in which work will be completed during normal business hours (approximately 9:00am – 6:00pm).
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
