Job Description Summary
As a Clinical Applications Specialist (CAS) supporting the GE imaging applications team, you will deliver clinical and operational expertise by providing excellent education and training supporting the CT modality. As a clinical expert, you will be responsible for enhancing the customer experience by supporting our commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.
**Frequent travel will be required to customer sites within the Louisiana area - candidates are required to live in this territory.**
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Essential Responsibilities
- Develop product, clinical, and software knowledge, skills, and competence within the CT modality.
- Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment.
- Provide pre-sale product clinical evaluations and/or educational sessions to potential customers, develop and administer clinical training to the end-user personnel aligned with Sales Order Agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
- Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
- Drive realization of revenue through execution of on-site or remote clinical education delivery.
- Produce comprehensive, consistent, and timely completion of documentation requirements pre through post training.
- Provide ongoing post-installation training and support as needed over the lifecycle of the product.
- Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
Required Qualifications
- Associates degree plus CT Modality certification.
- Comfortable in a clinical/patient environment.
- Willingness to travel extensively 80+% (4-5 days per week including overnights and some weekends) within US via multiple modes of transportation (car, air travel, train etc.) as necessary.
- Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).
- Ability to learn specialized industry specific software and provide digital education and training solutions.
Desired Characteristics
- 10+ years' clinical experience.
- 3+ years' experience using GE CT equipment.
- Strong verbal communication with ability to communicate complex clinical content in an easy-to-understand manner.
- Demonstrated organizational skills to sustain in a dynamic environment. Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.
- Ability to support and contribute to strategy and innovation, through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience.
- Self-confident, service oriented, conscientious, assertive, persistent, achievement-oriented, flexible and a team player.
- Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
