Offer summary
Qualifications:
Bachelor's degree in Communications or related field; Master's preferred, Minimum 10 years of customer communications experience, At least 5 years in a leadership role, Demonstrated ability with C-level executives, Experience with CRM software and feedback tools.
Key responsabilities:
- Develop customer communication strategy
- Lead and mentor a communication team
- Collaborate across departments for consistent messaging
- Oversee content creation for various channels
- Establish KPIs and refine strategies based on data