Job description

Job Description

Locación: Córdoba, Argentina

Associate Consulting Engineer

Join our team to be a key player in supporting our engineering department by troubleshooting technical issues and providing timely effective solutions.

This role is an excellent opportunity for recent graduates to kickstart their engineering careers while refining their skills in a dynamic nurturing environment.

Ideal Candidate:

Recent graduate with foundational knowledge in programming, database management, IT, statistics, or mathematics.
Proficiency in English at the C1 level and native fluency in Spanish.
Strong problem-solving skills, attention to detail and a commitment to delivering exceptional service.

Key Responsibilities:

Act as the main point of contact for technical support requests from Spanish-speaking clients, handling inquiries via phone, email, or ticketing system.
Diagnose and troubleshoot technical issues, providing step-by-step guidance and escalating complex problems to cross-functional teams as needed.
Log support requests and interactions accurately in the ticketing system, and maintain/update knowledge base articles in English.
Provide timely and efficient support to both internal teams and external clients.
Collaborate with senior engineers and team members to address common technical challenges, improve processes, and stay updated on industry trends.

Qualifications:

Bachelor’s degree in a STEM related field.
Basic understanding of technical concepts and tools related to telcos, programming and IT.
Strong problem-solving skills and attention to detail.
Excellent communication skills and a commitment to high-quality customer service.

Responsibilities

As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices with limited autonomy. Implements Oracle products and technology in various industries to meet customer specifications.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.