Offer summary
Qualifications:
Excellent written and oral communication skills, Experience with technical support teams, Understanding of ITSM in enterprise environments, Working knowledge of ITIL processes, Broad technical understanding in cloud software.
Key responsabilities:
- Deliver proactive and reactive customer support
- Act as a central contact for all support activities
- Facilitate regular updates and performance reports
- Manage service level agreements and improvement plans
- Drive cross-functional teams to resolve issues