Technical Claims Consultant - Major and Complex Loss

Job Description

Reporting to the Technical Claims Director, you will be a key relationship manager for internal stakeholders and external clients ensuring that the outcomes for major and complex losses support the clients overall strategic objectives.

Primary responsibility will be for revenue generation by means of managing and effectively settling large and complex losses. However, the Consultant will also be expected to fulfil assignments involving technical advice / support, technical audit and policy stress testing / scenario planning.

The role will suit candidates with strong experience in dealing with Property Damage losses (likely to be currently a member of the Major Loss team within a Loss Adjusting practice or another broker similar to WTW).

The Role

• As an expert in handling major and complex losses, you will provide strategic management and direction, to ensure the most effective possible claims outcomes for clients
• At the outset of a loss, you will establish and manage the clear terms of reference for the delivery of claims services. Whilst you will be advised of major losses from within various industry practices and regional business units, you will work with the Loss Management team and client service team to introduce the proposition and secure the appointment by the client to prepare and present their claim to insurers and in doing so, you will manage the communication channels with insurers, Loss Adjusters, and all key stakeholders.
• You will advocate for the client, providing technical advice and guidance, where this is within your area of expertise. However, you will also be responsible for offering and facilitating the introduction of services from the wider WTW business.
• Your responsibilities will include the notification to (and ongoing management of) primary insurer and any relevant coinsurers, excess layers and, if applicable reinsurers / captive.
• Provide technical advice and guidance as required across the business. Working outside the BU requires prior approval from the Head of Claims or Technical Claims Manager.
• Facilitate or deliver technical training courses, client academies, bulletins and any other learning activities as needed by the business and designated by the Head of Claims or Technical Claims Manager.
• Be responsible for securing management information from designated Loss Adjusters and others who hold claims information pertinent to the management of Major or Complex Losses.
• To build and maintain relationships across the insurance market, specifically with Major Loss practitioners across the Loss Adjusting, insurer and appropriate legal professions.
• To introduce the FACC team on appropriate losses and working with the FACC team members ensuring a seamless service to the client.
• To fully understand the scenario testing and audit processes and seek to secure additional revenue by introducing and delivering these services.
• Provide support and management for any E+O related matter by working with relevant stakeholders and Group Legal
• Responsible for the production of, or contribution to, and issuance of Technical bulletins within the business and client community
• To work with the Head of Claims and the executive team, looking for continuous improvement in service, focusing on the ‘added value’, efficiency and cost reduction.
  
  

Qualifications

The Requirements

• Comprehensive knowledge and hands-on experience of UK commercial claims practice and process
• Detailed knowledge of insurance and insurance markets in order to identify and deal effectively with client needs
• Good understanding of WTW products and services and how these compare with the products available from key competitors
• Strong interpersonal and communication skills with the ability to build relationships with new clients and maintain strong relationships with existing ones
• Able to deal professionally with internal and external stakeholders, having the ability to represent WTW and the wider group with a high level of credibility
• Excellent client focus skills with proven ability to deliver high levels of client service
• Experience of working with and adhering to processes and systems that support client service delivery
• ACII/FCII qualification preferred (or relevant industry experience)
  
  

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.