Trust & Safety Specialist

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, United Kingdom
Overview:

The GitHub Trust & Safety team is looking for a full-time team member based in the UK. 

 

Trust & Safety is a distributed team whose overall mission is to help maintain a safe, welcoming, and productive environment for GitHub and npm's diverse community of users. The Trust & Safety team investigates reports of abuse, processes content removal requests, and works closely with other internal teams to help develop and maintain GitHub’s user-facing site policies and internal policies and procedures related to user-generated content moderation.

 

This role may require working one weekend day a week and may include non-standard working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing.

 

Responsibilities:

 

• Investigate and respond to reports of malicious code on GitHub.com and npm, including malware, cryptocurrency abuse, and phishing

• Capably and consistently maintain multiple task queues covering different fields of knowledge

• Organise and triage the team’s ticket queue periodically on a daily basis

• Catalog workflow, log noteworthy events, and apply data to improve procedures

 

Qualifications:

Required Qualifications:

• Experience working with, studying, or researching cybersecurity, malicious code, malware, etc.

• Proven ability to effectively communicate technical written answers to non-technical users.

• Experience following detailed operational procedures that include multiple technical tools, decision points, and stakeholders. Basic understanding of Javascript, Python, and/or Java

• Experience conducting investigations with limited information, including producing concise analysis and making a decisions inline with provided guidance 

 

Preferred Qualifications:

• Experience using GitHub, git, or other version control systems

• Experience working in a Technical Support role

• Experience working in  Trust & Safety  at a user generated content platform

• Experience and desire to work remotely

 

GitHub Leadership Principles:

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!