Inclusive Design Program Consultant - German speaking (m/f/x)

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

As the Inclusive Design Program Consultant (m/f/x), you will play a crucial role in guiding teams through our inclusive design program with a focus on the EU. You will be responsible for communicating the vision for accessibility programs in presales and supporting the delivery of Applause services as a subject matter expert. The ideal candidate has a strong background in accessibility, consulting, and a passion for driving inclusivity through a focus on user experience, and a proven track record of consulting with teams across the software lifecycle to embed accessibility and inclusivity best practices.

Key Responsibilities:

Account Support

• Assist presales teams with building and presenting program recommendations for customers utilizing Applause services and point of view relating to Accessibility and Inclusive Design.
• Prepare data-driven presentations on the value of services provided to key stakeholders in Accessibility and Inclusive Design. Present program value and viewpoints in meetings. Assist Account Managers and Solution Delivery Managers with business reviews.

Subject Matter Expertise

• Develop strategic plans for customer teams on inclusive design, ensuring they have a clear path to success to achieve benchmarks on inclusive user experience.
• Perform design reviews, expert evaluation and analysis with feedback from people with disabilities on new and existing products, and serve as an subject matter expert to customer teams.
• Review audit results and mentor Applause auditor team on customer specific testing guidelines. Review and maintain quality of Applause deliverables to customers.
• Develop training materials and deliver training programs on accessibility and inclusive design to designers, engineers, and program managers.
• Consult with solution delivery manager and expert team to conduct regular progress assessments to track customer team maturity, provide feedback, and offer guidance to address any challenges or roadblocks.

What you’ll need to succeed:

• Bachelor's degree in a relevant field (e.g., Computer Science, Human-Computer Interaction, Accessibility Studies) or equivalent practical experience.
• In-depth knowledge of accessibility standards and guidelines, such as WCAG 2.2 and EN 301549, and how these guidelines apply to the European Accessibility Act.
• Expert understanding of assistive technologies such as screen readers and alternative navigation tools.
• Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making.
• Full professional proficiency in German and English

You live and breath the same values with us:

Be Accountable: You love to take ownership, hold yourself and others accountable to increase empowerment and success.

Celebrate Authenticity: You love bringing your true self to work and to creating genuine and trustful relationships within a diverse environment.

In It Together: You have a team-first mindset and you love collaboration with your peers.

Create Value for Our Customers: You love delivering meaningful business impact and be a release partner for all aspects of digital quality.

Crush Your Goals: You always strive for excellence and you constantly seek ways to be better, more effective and more efficient.

What makes Applause a great place to work:

Fantastic people, modern culture and working with leading brands. But that’s not all:

• International team full of passionate and talented people: 90 in Europe and 500 globally and we keep growing
• Opportunity to grow and contribute to the success of a global company working with the biggest, widely recognized brands
• Build a strong network of executives and decision makers in world leading tech brands
• Find your best way to work - Choose between remote, hybrid or on-site from our office in Berlin
• Culture of teamwork and transparency
• Workout wherever you want - outdoor activities, online or at multiple fitness studios with Urban Sports Club

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.