Offer summary

Qualifications:

Fluency in Norwegian and English, Experience in customer support preferred, Strong communication and interpersonal skills, Problem-solving capabilities, Familiarity with call centre software is a plus.

Key responsabilities:

Act as main contact for customers

Provide accurate product and service information

Drive customer satisfaction through interactions

Document customer interactions accurately

Collaborate with team members for service improvement

Job description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Norwegian Speaking Call Centre Support Representative. If you are passionate about delivering superior customer service and enjoy engaging with clients in a dynamic environment, this role is perfect for you!

As a Call Centre Support Representative, you will assist Norwegian-speaking customers by addressing their inquiries and resolving issues over the phone. This position is ideal for individuals looking to make a positive impact in customers' lives while enjoying the beautiful surroundings of Greece.

We are looking for dedicated, communicative, and proactive individuals ready to contribute to our team’s success. If you are eager to take on this challenge, we want to hear from you!

Responsibilities

Act as the main point of contact for Norwegian-speaking customers via phone support.
Provide accurate information regarding products and services while resolving customer inquiries efficiently.
Drive customer satisfaction through friendly and professional interactions.
Document all customer interactions and maintain accurate records in the system.
Collaborate with team members to improve overall customer service.
Stay updated on company policies and product knowledge to assist customers effectively.
Adhere to established protocols to ensure quality and compliance in service delivery.

Requirements

Fluency in Norwegian and English, both written and spoken
Experience in call centre or customer support is an advantage, but not mandatory
Excellent communication and interpersonal skills
Strong problem-solving capabilities focused on customer satisfaction
Ability to work in a team and independently
Familiarity with call centre software and systems is preferred
Reliable internet connection and suitable home office setup
A positive attitude with a willingness to learn and grow
Flexibility to work various shifts as required

Benefits