*Customer Experience Coordinator - (HR30638G)

Job Title: Customer Experience Coordinator
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD

Work Schedule: Monday Friday, 8:00 AM to 4:30 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

The Customer Experience Coordinator will be responsible for managing incoming and outgoing calls, scheduling appointments, and providing follow-up communication for proposals, promotions, and light marketing efforts. This role is key in maintaining excellent customer service and supporting business operations.

Key Responsibilities:

• Answer incoming calls and direct them to the appropriate team members.
• Schedule appointments for technicians as needed.
• Make outbound calls to follow up on open proposals, promotions, and future marketing campaigns.
• Assist with light marketing tasks and customer outreach.
• Organize and manage the scheduling of technicians.

Qualification:

• Strong English language proficiency (both spoken and written).
• Experience in Microsoft Word and Excel.
• Excellent phone etiquette and communication skills.
• Ability to organize and coordinate scheduling effectively.
• Experience in the service industry.

Nice-to-Haves:

• Experience with QuickBooks, Payzerware, and Podium.
• Minimal accent for clear communication over the phone.
• Previous experience in scheduling and managing service industry operations.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.