Offer summary
Qualifications:
1-2 years in Customer Success or Account Management, Experience managing a book of business, Comfortable engaging C-suite executives, Familiarity with Google Workspace and Salesforce, Native English proficiency, second language is a bonus.
Key responsabilities:
- Manage customer lifecycle for SMB customers
- Be responsible for Customer Health, Retention, and Expansion
- Engage with customers to understand their needs
- Document requests and identify improvement areas
- Collaborate with internal teams for customer experiences