Customer Success Manager

Hi, we’re Conveyor 👋 creators of the first AI-powered customer trust platform.

We solve a problem that our customers “hate with the fury of 1000 suns” (actual quote!) - the dreaded customer security review. It’s a key part of the B2B sales cycle, but one that still involves too much time, effort, and mental anguish from those involved.

Enter Conveyor, where our vision is instant, perfect security reviews for everyone. We’ve made a lot of progress – we raised our Series A, have an awesome customer list whose lives we’ve significantly impacted through product, and our LinkedIn presence is quite literally on fire. But we have ambitious goals and we’re looking for our next Customer Success Manager to help make them a reality!

The top 3 1/2 reasons you should be interested in working at Conveyor:

• AI isn’t shoe-horned into our product, it is the product. You’ll be designing new patterns for AI interactions in a product that has a slam-dunk use case for the technology, at a company that cares about being on the cutting edge.
• Everyone on the team is amazing at their jobs. We care deeply about psychological safety, and believe that the ability to take risks and exist in the learning zone is critical to our success. This also comes with high accountability, which isn’t for everyone. But, you have the potential to have an outsize impact on the direction and success of the company.
• We’re highly transparent and collaborative. Giving constructive, thoughtful feedback and asking hard questions are highly encouraged! We come together to figure it out when times are hard, and in celebration when we get our wins.
  
  

Plus we’ll even teach you how to saber a bottle of champagne.

About The Role

As one our first hires dedicated to customer success, you’ll have an opportunity to make an impact on our customer satisfaction and adoption rates through hands-on onboarding and beyond. Reporting directly to the Head of Customer Success, you’ll play a critical role in ensuring our customers are getting Conveyor deployed quickly and supporting their growth.

You are passionate about making customers successful and will be their voice, providing customer feedback to our Product Team. We are remote first and place a high emphasis on accountability and being responsive to internal and external partners. If you are a self-starter that enjoys learning, collaborating and are excited to build, we’d love to talk!

What does the job entail?

• Successfully onboard customers to the Conveyor platform
• Improve adoption and utilization within our current customers through regular touch points and asynchronous support
• Understand customer goals and Identify opportunities to deliver more value through adoption of best practices and additional use cases
• Manage and prioritize incoming customer support requests–customer satisfaction is paramount for Conveyor
• Surface customer feedback to internal teams around ways to improve the Conveyor product and customer experience
• Contribute to a culture of continuous learning and improvement
  
  

What does our ideal candidate look like?

• 3+ years of Sales, Customer Success, or Support experience
• You have a track record of success in customer facing roles
• You build relationships of trust with customers and team members
• You have a flexible approach and are able to prioritize and operate effectively in a fast paced environment
• You are curious: always looking for an opportunity to learn, grow and give/receive feedback
• You are a self-starter–when you see a need, you address it
• You enjoy collaborating with others and helping whenever possible
• Bonus: You are proficient with technology–we use GSuite, Salesforce, etc.
  
  

Compensation And Benefits

Since we believe that having high performing teammates is crucial to our success, we benchmark our compensation at the 90th percentile (Bay Area, for everyone) compared to other startups of our size using data from Pave and Option Impact. We also do regular compensation reviews to ensure that you never have to ask in order to be making market compensation.

The salary range for this role is $100,000 - $120,000 plus equity.

In Addition, We Provide Every Employee With

• Comprehensive benefits package with medical, dental, and vision coverage
• 401k plan
• Flexible vacation policy, with a recommended minimum of 20 days off
• 14 weeks of paid parental leave
• $1000 home office budget (annually) to set up your most productive working environment
• $1500 professional development budget (annually) to attend conferences, events, and trainings
• Company travel to team onsites 1-2 times per year where we come together to connect, collaborate, and eat exceptionally good food